AutoNation Ford Katy - Service Center

Stay 8 hours away and dropped the car off to get it fixed and after 2 weeks came to pick it up still has problems. and after 2 weeks came to pick it up still has problems. More

An Ford Katy has always been extremely responsive to my service needs and has made recalls and service easy and pain free. David at the service front desk made a point of ensuring that communication was service needs and has made recalls and service easy and pain free. David at the service front desk made a point of ensuring that communication was clear as well as defining a handoff when away at the time of vehicle delivery. The shuttle driver was excellent and his vehicle was impeccably clean. More

Every time that I need to take my Ford Explorer to Auto Nation for an oil change or any other needs for my vehicle, I know that my car is in perfect hands. The auto professionals that Auto Nations has are Nation for an oil change or any other needs for my vehicle, I know that my car is in perfect hands. The auto professionals that Auto Nations has are the best. More

Been going to this location for years and they have been very consistent with excellent service. This visit was a great experience as usual. Fast & Efficient. Thank you guys. very consistent with excellent service. This visit was a great experience as usual. Fast & Efficient. Thank you guys. More

Was met promptly and directed to my service manager. The service manager was very rude. He hadn’t looked at my vehicle and was already quoting me prices. I believe it could have been an easy fix b The service manager was very rude. He hadn’t looked at my vehicle and was already quoting me prices. I believe it could have been an easy fix but he was to busy telling me how expensive it would be without even looking at it. My sunroof won’t retract I think something may be blocking it from moving back and forth from everything we have looked at using google. Very disappointed. We bought our last 3 cars at auto nation and are due for a lease turn in very soon. We will be going elsewhere due to poor service. They are just to big with that big car dealership feel we want something more personable. More

Always understanding and knowledgeable. Always listens to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time to concerns of the situation. Always friendly. Looks out for my best interest. Very professional all of the time More

Brought my truck in for service and was met promptly and quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. quickly checked in. Everyone was super friendly and my truck was ready in less time than estimated. More

Service Mgr Henry Sanchez is the reason why i bought my vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Pr vehicles at this location as his positive attitude and "Can Do", mindset puts the customer at ease. He is an asset to your team and FORD should be Proud to have an employee of his caliber and integrity. More