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AutoNation Ford Katy - Service Center
Katy, TX
1,003 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,003 Reviews of AutoNation Ford Katy - Service Center
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July 24, 2021
My service representative James was excellent. The repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim repairs were to be covered by my extended warranty and James worked tirelessly with the warranty company and was as advocate for me to get the claim approved and the work done. The repairs were completed well and within the estimated time. Well done to James and the team at Autonation Ford of Katy! More
by Nigel B
Employees Worked With
James
July 17, 2021
Terrible service! Been there twice now for embarrassing grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. grinding noise. Technical Service Bulletin 20-2307. Won't fix it because they can't duplicate the sound. More
by bascalise
Employees Worked With
Giovanni Ricciardi
November 05, 2020
I've been taking my Jeep to them for service since March 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $ 2020. My service guy is nice & polite. HOWEVER, THE WORK THEY DO ON MY JEEP IS TERRIBLE EVERYTIME I GET IT BACK ITS A FREAKING PROBLEM. I JUST PAID $1300 TO FIX A LEEK IN THE ENGINE. THE NEXT DAY I GET IT BACK ITS LEAKING TRANSMISSION FLUID. SO DISGUSTED NOT ONLY THAT GOT AN OIL CHANGE TOO. NO STICKER ON THE CAR TO VERIFY IT WAS DONE OR NOT. THE GUY IS RIGHT IN HIS POST THEY'RE LAZY!! NOT TO MENTION YOU HAVE TO PAY FOR A RENTAL.. NO LOANERS !! More
by Tashia
Employees Worked With
Andrew
October 24, 2020
AutoNation Ford Katy Service does not have their eye on the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 m the ball. They miss the dumbest stuff that I can only attribute to laziness or poor attention to detail. They wanted me to purchase a $2,100 90,000 mile service. Well, it’s not due for another 5,500 miles, but I’ll plan for it. Today is oil change & rotate tires. When I drove to the dealership I noted front left was low at 28 psi, other 3 at 31 psi. When I get the truck back, & all tires are supposed to be rotated & filled up to 35 psi...front left tire is still 28 psi, other 3 are at 31 psi. The last major service was at 60,000 miles and cost $1,200, the tech left me a full can of BG fuel system cleaner in the cup holder. That was a $149 charge for a fuel system service, and I found BG fuel system cleaner for $14 online. When I brought it to Ford Service manager’s attention, instead of owning it, he treats me like I don’t know anything about simple maintenance...”oh we always leave you an extra can of fuel system cleaner”. Really? Always as in never in the last 35 year history of me getting vehicles serviced by the dealer have they ever tossed in a bonus can of fuel system cleaner...must be my lucky day! Or you suck as a manager and struggle with honesty and owning a screwup. Never mind the crazy 1,000% markup charge for “servicing the fuel system” 🤬 So now I gotta ask myself, did they really change the oil? Did they really use 100% synthetic? Is my truck still running rough since the 60,000 mile service because the spark plugs were not actually changed? I know who is not doing a $2,100 90,000 mile service on my truck. More
by marc.enzi
Employees Worked With
Ryan Laskowski
October 04, 2020
I made an appointment with this dealer for service on my 2019 Jeep. My appointment time was set for 10:30 am on a Saturday. I got there about 20 minutes or so early and was told it would be about 1 hour t 2019 Jeep. My appointment time was set for 10:30 am on a Saturday. I got there about 20 minutes or so early and was told it would be about 1 hour to an 1 hour 45 minutes. I patiently waited until 12:00 pm then decided to go inquire as to whether or not my car was close to being done. No one bothered to communicate to me that the service department was so backed up. I was scheduled for a simple oil change and a tire rotation. At noon when I inquired the service department told me that they were very busy and that my car had not yet been pulled in for service. An hour later at 1:00 pm I was pulling out of the dealership. I was given a lot of lip service so tell me what is the point in making an appointment. My service advisor that was assigned was to busy and didn't even deal with me personally. I love my car but I don't care at all for the service department at this Katy location. If you go for service and have an appointment expect a long wait and plan on making some arrangements with someone if you have other errands to run because you will be waiting. More
by nmalks
Employees Worked With
Thristian Dawson
June 02, 2020
They’re are reckless with vehicles in for service They They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of w They’re are reckless with vehicles in for service They smoke in customers faces They leave trash in your new vehicles. They are the opposite of what you expect More
by 52135girl
Employees Worked With
Rebecca Kelsey Sampson
April 30, 2020
AutoNation Service Department just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The just now-Edit Never have I ever experience such rudeness from a service center. We have brought in the car several times with the same problem. The ac blows through the defroster and they don't seem to figure out how to fix the problem. My daughter purchase the extra warranty to cover rentals. When we brought it in it was doing the same thing. Our advisor witnessed it. Then after having the car for four days they said it wasn't doing it and could not fix the problem. Therefore they wanted us to pay $30 a day for the rental. I said it isn't our fault that they can't fix it and we have to keep bringing it back. I refused to pay for the rental since she purchased extra to have this in her policy. The service manager Henry S. insisted we pay it. I said it is not our fault you can't fix the problem. He was extremely rude to me and my daughter and to our advisor. Henry S. the service manager said we can never bring the car back to him to fix it. We were banded from coming back. I have never experienced such rudeness and inadequacy to fix a problem we have been dealing with several times. I asked for his business card and he said he didn't care if I reported him. He said, "Go ahead" My son was thinking of purchasing a car from this dealership. This will not be happening. This service manager doesn't even deserve one star. I feel badly of how he treats his workers in front of the customer. I do not know how the dealership puts us with such behavior. Total thumbs down to the service department at AutoNation Katy!!!! Especially the service manager Henry S. one of the rudest people I have encountered. I only gave it a one star because I had to for it to allow me to post!!! Otherwise I would have chosen none. More
by snarb12
Employees Worked With
Rebecca Kelsey Sampson
February 20, 2020
Horrible Customer Service DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to t DO NOT TAKE YOUR CAR HERE FOR AUTOMOTIVE REPAIRS!! My 2008 Ford Focus, that I bought from AutoNation Ford Katy, was not starting. So, I took it to them to repair. They replaced the PCM for $1,600 but the check engine light came on after it was completed. I asked them to tell me why and all they could do was tell me, "it's $140 to check it." I called the GM Ryan Lakowski 4 times, their corporate customer care 6 times, and one email. After 3 months, the service manager tells me he won't look at my car even after I tell him I bought 3 cars from them. They're ready to sell you car but customer loyalty means nothing to them unless you're will to spend money and then the money means more than the customer. I contacted BBB and Ryan wrote (never a call) back lies about me wanting free repairs. All I wanted was for them to check my car again and tell why the check engine came on. This dealership gives used car salesmen a bad name. More
by Jack
Employees Worked With
Ryan Laskowski
