AutoNation Ford Margate

I had 2 service appointments and both went smoothly. Maria Ellis was the service writer and she did a great job working with me. Maria and the techs were very professional. Maria kept me informed o Maria Ellis was the service writer and she did a great job working with me. Maria and the techs were very professional. Maria kept me informed on repair status and time frame. More

Love the communication that they have with the customer and the hard work to have the vans ready as fast as they Can. and the hard work to have the vans ready as fast as they Can. More

Excellent service, great customer service, plenty spots to register a service. Very satisfied. Will use this dealer all the time to register a service. Very satisfied. Will use this dealer all the time More

Had A pleasant experience with the dealer on my visit . Mr Haq and his manager Mr Abdul was willing to listen and work with what I wanted. Pleased so far with the vehicle and the service from them and Mr Haq and his manager Mr Abdul was willing to listen and work with what I wanted. Pleased so far with the vehicle and the service from them and their team . More

I am pleased with the service and support from the Service advisor, Maria Ellis. I was kept informed on the status of my vehicles and what repairs were needed. Service advisor, Maria Ellis. I was kept informed on the status of my vehicles and what repairs were needed. More

All requests and work was completed ontime and as ordered. Good communication allowed vehicle to be picked up after hours which allowed the next business morning to start as schedualed. ordered. Good communication allowed vehicle to be picked up after hours which allowed the next business morning to start as schedualed. More

I purchase a new Bronco from them. I ordered it at another dealer but they closed so my order was transferred to AutoNation. Because the Bronco is in such high demand I payed sticke I ordered it at another dealer but they closed so my order was transferred to AutoNation. Because the Bronco is in such high demand I payed sticker and they beat me up on my trade. They would not give me a fair price for my trade in. I did the deal anyway since I had waited so long for the Bronco. More

Good experience overall. Thought used truck was overpriced, but got good amount for my trade in so it all worked out. I would shop there again. Thought used truck was overpriced, but got good amount for my trade in so it all worked out. I would shop there again. More

Maria was great. She took care of everything for me. She was in contact with me the entire time I was there to let me know some of the items that needed to be taken c She took care of everything for me. She was in contact with me the entire time I was there to let me know some of the items that needed to be taken care of and which ones I could wait on, and also found a nail in my tire and was able to take care of it. More

My car has been serviced at Autonation Ford Margate, several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. The several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. They had the car for 3 weeks. I received a text to pick my car up. I was thrilled to get my car back; however, the excitement was short lived. I made it exactly 1 mile away from the dealership before my car began to smoke and shut down. I called the service department and was advised by Jose that it was "probably just a sensor". Considering the car was smoking and almost shutting off, it made no sense. I took the car back to Autonation driving about 20 mph on a busy hwy. The car was serviced again that day. It took a few hours. The issue was a broken hose clamp. It supposedly popped off due to being an "old part" that was not observed or replaced when the engine was serviced. How could a potential problem with a old clamp go unnoticed before releasing the car back to me? I was told that "more than one" service advisor test drove the car before I picked it up. Mysteriously, the clamp just happened to pop after I drove the car 1 mile but when they drove it, it was "fine". Close to 7k later for the engine repair and the car is still not driving right. With the amount of money spent, clamps should be included as a precaution if they are "old". Why risk having an "old" clamp pop and inconveniece a customer further? I will NOT go to Autonation Ford again for any reason! I was promised a refund on my car rental expense for my inconvenience, in exchange for a 5 star rating for my service advisor. No survey received. I contacted the service manager via phone and email. No response. At this point, I won't lie on a survey for my refund. The overall quality of Ford went from "Ford Tough" to Ford trash! The mustang has been problematic from the day of purchase. I had the engine reset last year. The car used to jerk forward. I mentioned that issue a month ago while taking the car for the engine replacement. I was told by my service advisor that "mustangs tend to do that" and the newer ones jerk forward too. How, if the problem was "fixed"more than once? Either the 2018 mustang was a lemon from the time of purchase in 2018, or the mechanics there do not properly repair cars. I do not have any input on the car salesmen. I did not purchase my car there. A salesman offered to assist me if I ever decide to purchase a new mustang. I would not go there if there was a BOGO sale on cars. Not even sure I would ever purchase another Ford anyway. More