AutoNation Ford Margate

Maria was great. She took care of everything for me. She was in contact with me the entire time I was there to let me know some of the items that needed to be taken c She took care of everything for me. She was in contact with me the entire time I was there to let me know some of the items that needed to be taken care of and which ones I could wait on, and also found a nail in my tire and was able to take care of it. More

My car has been serviced at Autonation Ford Margate, several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. The several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. They had the car for 3 weeks. I received a text to pick my car up. I was thrilled to get my car back; however, the excitement was short lived. I made it exactly 1 mile away from the dealership before my car began to smoke and shut down. I called the service department and was advised by Jose that it was "probably just a sensor". Considering the car was smoking and almost shutting off, it made no sense. I took the car back to Autonation driving about 20 mph on a busy hwy. The car was serviced again that day. It took a few hours. The issue was a broken hose clamp. It supposedly popped off due to being an "old part" that was not observed or replaced when the engine was serviced. How could a potential problem with a old clamp go unnoticed before releasing the car back to me? I was told that "more than one" service advisor test drove the car before I picked it up. Mysteriously, the clamp just happened to pop after I drove the car 1 mile but when they drove it, it was "fine". Close to 7k later for the engine repair and the car is still not driving right. With the amount of money spent, clamps should be included as a precaution if they are "old". Why risk having an "old" clamp pop and inconveniece a customer further? I will NOT go to Autonation Ford again for any reason! I was promised a refund on my car rental expense for my inconvenience, in exchange for a 5 star rating for my service advisor. No survey received. I contacted the service manager via phone and email. No response. At this point, I won't lie on a survey for my refund. The overall quality of Ford went from "Ford Tough" to Ford trash! The mustang has been problematic from the day of purchase. I had the engine reset last year. The car used to jerk forward. I mentioned that issue a month ago while taking the car for the engine replacement. I was told by my service advisor that "mustangs tend to do that" and the newer ones jerk forward too. How, if the problem was "fixed"more than once? Either the 2018 mustang was a lemon from the time of purchase in 2018, or the mechanics there do not properly repair cars. I do not have any input on the car salesmen. I did not purchase my car there. A salesman offered to assist me if I ever decide to purchase a new mustang. I would not go there if there was a BOGO sale on cars. Not even sure I would ever purchase another Ford anyway. More

It is always a great pressure to deal with Andrew Stewart and Margate Auto Nation Ford nort only for my service needs but also for my purchases. I can never go wrong and when I deal with Anthony Wiggins in s and Margate Auto Nation Ford nort only for my service needs but also for my purchases. I can never go wrong and when I deal with Anthony Wiggins in sales. My satisfaction with this two associates has been the best and will never change them for anything and I have been able to see they work with everyone the same way while I wait More

This was my first time at AutoNation Ford Margate and it won't be my last. My Fusion broke down and I had it towed to AutoNation. Jeffrey was my service representative who was fantastic. He communicated wi won't be my last. My Fusion broke down and I had it towed to AutoNation. Jeffrey was my service representative who was fantastic. He communicated with me from the very beginning and kept me informed every step of the way. They did such a great job on my car and had it finished sooner than expected. They now have a new customer! More

It was an easy process to make an appointment and the service department was straightforward service department was straightforward More

Always Great Service at AutoNation Ford. Needed my Truck serviced in a hurry, due to traveling and they were able to finish it in less than 2 hours.. Awesome service. Needed my Truck serviced in a hurry, due to traveling and they were able to finish it in less than 2 hours.. Awesome service. More

Everyone was very friendly and helpful. I was in alot of and they came to me instead of having me go from office to office. I was in alot of and they came to me instead of having me go from office to office. More

Pros: For a dealership, you could argue that they are less shady and more transparent than other dealerships as you are not permitted to negotiate pricing at all. My salesperson, Dain, was friendly. All less shady and more transparent than other dealerships as you are not permitted to negotiate pricing at all. My salesperson, Dain, was friendly. All the guys in service have been friendly so far, and my most recent oil change only took about an hour on a Friday (though the other 4 were a more common 3-6 hours). Cons: Like any dealership, you'll be lucky to get anyone to answer your call or call you back once you've signed over your money to them. When I purchased my car, two of the contracted requirements weren't ready yet and I was told I'd get them within a couple weeks. They were back headrests, which had to be ordered, and the inspection report for my used Hyundai Santa Fe. I never received either of these despite over 10 phone calls and emails to my salesperson, my finance guy (Vic), and several other representatives and supervisors in the 3 months following my purchase. I have followed up by phone and email at least 10 more times in the past year and a half that I have owned my vehicle and because I am not offering money or numbers, not a soul will get back to me. I still have not received either of these items nor any communication or response regarding them. It requires taking off work and forcing several agents to find a human to even speak to someone who will make any attempts to answer any questions. It is painful. I have left VMs for at least 5 people in the past week about a separate issue and never got a call back from anyone. The car I was sold, a '17 Hyundai Sante Fe, has had issues since purchase. To be fair, I have seen both listed as common issues and recalls for this vehicle upon doing my own research. The paint is chipping and peeling terribly from the hood and now the side panels, and the ABS light stays on on the dash; also all of the buttons on the steering wheel have all slowly gone out and now no longer operate. Again, this is a review of my vehicle moreso than the dealership as I have no way of knowing if they are or were aware of these issues, but I have NOT received any communication from the dealer regarding the recalls, either; I've had to receive mail from third parties and research the issues and recalls myself. When I say I wouldnt recommend this dealership it is not because they are worse than other dealerships- I've dealt with much more shady and dishonest, pushy and intolerable dealerships. I wouldn't recommend any dealership. The expectation and standard rate is that you won't get what you're promised, you won't be able to reach anyone unless you say you're looking to PURCHASE and they don't have your card info yet, they're minimally honest at best. However Autonation isn't necessarily worse than others. Buy used or private party if you are able to, or accept that no dealership is going to be responsive or honest. They did price-match my trade in with a CarMax offer. More

Our service writer was Brandon Park. He is great gets us in and out in a reasonable time. Branson also makes sure all our concerns are met. He is great gets us in and out in a reasonable time. Branson also makes sure all our concerns are met. More

I had a recall for my Ford Escape. I called and made an appointment. Everyone was very nice and my car was finished very fast. I called and made an appointment. Everyone was very nice and my car was finished very fast. More