ALM Ford Marietta

Regarding the service they provided me, I've no complains at all. Their customer service team is very good at all. Their customer service team is very good More

I had a very disappointing experience with ALM Marietta that I feel others should be aware of. I visited the dealership to look at a used 2023 Hyundai Palisade and worked with a sales agent. I was told that I feel others should be aware of. I visited the dealership to look at a used 2023 Hyundai Palisade and worked with a sales agent. I was told that if I wanted time to think, the dealership could hold the vehicle and price with a fully refundable $1,000 deposit. Based on that assurance, I submitted the deposit. A few hours later, I decided I would rather purchase a new Palisade and immediately informed the Sales Agent. He told me the deposit would be returned within a couple of days and that I would receive a receipt. Neither ever happened. Over the next two weeks, I repeatedly reached out to the dealership. I called multiple times and spoke with multiple people across different departments. Each time, I was given the runaround and told the refund had already been processed when it clearly had not. No one followed up, and no one provided accurate or consistent information. Importantly, I have written paperwork confirming the deposit and audio transcripts documenting both the refundable nature of the deposit and the promise of a refund. Despite this clear documentation, the dealership did not honor their agreement. I ultimately had to dispute the charge with my bank just to begin the process of getting my money back—something that should never be necessary for a refund that was explicitly promised and documented. This experience showed a serious lack of accountability, transparency, and customer service. I would strongly caution anyone considering doing business with ALM Marietta, especially when it comes to deposits and verbal or written agreements. More

I was pleasantly surprised by the friendly and relaxed service at this dealer. Without pressure, they clearly explained the car's standout features and the different ways to complete the purchase service at this dealer. Without pressure, they clearly explained the car's standout features and the different ways to complete the purchase More

The team is really solid. Their advisors and staff have a great attitude whenever they're helping out or dealing with customers Their advisors and staff have a great attitude whenever they're helping out or dealing with customers More

I'm on the hunt for a new car for myself and my family, and I contacted this dealer. They responded with friendly and polite service, patiently answering all my questions and showing me a range of options and I contacted this dealer. They responded with friendly and polite service, patiently answering all my questions and showing me a range of options that could also meet my requirements. More

Awesome customer service. Right when I got in touch with them, their whole team jumped in with a fantastic response, laying out a bunch of options for me to choose from, and t Right when I got in touch with them, their whole team jumped in with a fantastic response, laying out a bunch of options for me to choose from, and they explained the buying process to me in detail More

I reached out to them about a beautiful car, and the dealership was super helpful. They replied quickly, offered a test drive, and made the whole process feel easy and relaxed dealership was super helpful. They replied quickly, offered a test drive, and made the whole process feel easy and relaxed More

I found the vehicle I wanted and worked with Erick to get the deal done. I am out of state so it was a slower process, which was fine as it felt like an appropriate amount of time. Erick was patient and assi the deal done. I am out of state so it was a slower process, which was fine as it felt like an appropriate amount of time. Erick was patient and assisted with everything right up to the finance office where Zach patiently assisted me. Erick then assisted me with the shipping which was absolutely reasonable. I was thoroughly impressed with the professional and patient treatment. I recommend them and would absolutely consider them for another vehicle! Thanks to both of you More

Their customer service crew in charge of managing requests was excellent, offering me efficient and friendly service with all the necessary information requests was excellent, offering me efficient and friendly service with all the necessary information More

I discovered a variety of attractive options in their inventory, and their team of advisors was helpful and versatile in providing me with the information inventory, and their team of advisors was helpful and versatile in providing me with the information More