AutoNation Ford North Canton - Service Center

Dropped my truck off at the night drop 8/31/22 for a 7:30 AM appt 9/1/22. Left a detailed letter about my issue needing repairs. Asked them to contact me if parts needed order due to shortages and did not ge AM appt 9/1/22. Left a detailed letter about my issue needing repairs. Asked them to contact me if parts needed order due to shortages and did not get a call. I called at 3:30 PM to find out they determined it was an audio module that failed. Was told they could have the part by 9/3/22. I told them I needed my truck back for Friday evening as we are in the height of camping season. They said I could come and pick up my truck and they would order the part. Went to pick up my truck, my wife and I stood in front of the service rep and scheduled a follow up appointment for 2 wks and was told they would get the parts and have them ready. Dropped my truck off again the night before on 9/14/22 for another 7:30AM appt on 9/15/22 and at 8:00 AM on 9/15/22 got a call from a service rep saying I wasn’t on the schedule and they don’t have any parts ordered for me. I told them I scheduled in person when I picked up my truck last time. I again went and picked up my truck NOT FIXED and was told they would contact me when my parts were in. At that time I was told my parts had SHIPPED. Here it is 9/26/22 no call, no parts, truck still not fixed. Very frustrating and inconvenient for myself and the people that I have had to get multiple rides to/from the dealership. More

AJ was excellent in helping me out looking for a vehicle for 3 days the test drives of 4 of them, plus the overnight of trying the vehicle and the paperwork work definitely faster than the last time a boug for 3 days the test drives of 4 of them, plus the overnight of trying the vehicle and the paperwork work definitely faster than the last time a bought a new vehicle. I would definitely recommend AutoNation to purchase and vehicle and AJ for a salesperson GoodJob AJ keep up the good work!! More

Dave Drake always provides excellent service and personal attention. Have never been disappointed at this dealership. attention. Have never been disappointed at this dealership. More

Efficient and Dave kept me informed! Thanks to him especially - patient and did not rush me at all. Thanks to him especially - patient and did not rush me at all. More

Great staff. Easy to schedule and to work with. I've bought two cars from here and get my cars serviced here regularly. Highly recommend Easy to schedule and to work with. I've bought two cars from here and get my cars serviced here regularly. Highly recommend More

Great work, awesome staff they are very helpful and kind, from sales to service! Keep up the good work! from sales to service! Keep up the good work! More

From the first day I walked into Auto Nation. I was treated with kindness and the ip most respect. I recommend Auto Nation to everyone I know. Best company ever!!! I was treated with kindness and the ip most respect. I recommend Auto Nation to everyone I know. Best company ever!!! More

They were very friendly and professional. They kept us updated as to the progress of the work being done They kept us updated as to the progress of the work being done More

Mandy in Service did a fantastic job of keeping me updated on backordered parts and when work would be completed. She was always available when I called and would call me to just let me know I hadn't updated on backordered parts and when work would be completed. She was always available when I called and would call me to just let me know I hadn't been forgotten. (Ford took 3 months to get my transmission parts.) If, rather - when you need major service on your Ford, let Mandy help you out. She's a gem! I've purchased 4 brand new vehicles in the past 6 years from Ford and should not have had the major component problems I have had to this point. Needless to say, no more new Fords for this family. My hard earned money will not be lost on another new Ford. Glad I bought the extended warranty. More

Lindsay and the team from AutoNation really made an effort to make me feel important. They got my vehicle serviced and back on the road quickly. 5 stars! effort to make me feel important. They got my vehicle serviced and back on the road quickly. 5 stars! More