AutoNation Ford North Canton - Service Center

Horrible service My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock r My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock removed on the spare tire since it was corroded. I would usually do that myself but i didnt know if there was a tampering system so I came here. My visit started by pulling into the service garage then i parked and sat for about 2 minutes with not a single person telling me what to do or where to go, so i got out of my truck and proceeded to stand in the lane for another 2 minutes with people walking past and not saying anything or looking at me until someone came out and tagged my truck in. Then he took me to Robert the advisor to write me up which went smoothly, but right in the middle of the write up he left me at the desk suddenly to go to the lane while i was talking to speak with another guest. I didnt mind but i thought it was very rude he just left without saying anything. When he got back to the desk he gave me my quote (very high priced hour labor of 125) and being a former advisor i knew this was just precautionary to quote high. Then i sat in the waiting area for about half an hour then decided to look at the new cars. After 10 minutes not a single salesman came to me and asked if i had questions about the cars (which i did) or even acknowledged me. They just stood by the front door talking to each other about tv shows. After approximately 45-50 minutes Robert came out to get me and said the truck was done. All he did was walked me to the cashier and set my repair order down and said, "have a good day". I wanted to know what all they did to remove it just because o was curious and then he told me, "we just drilled out the lock cylinder". This is the point where i got very upset, why am i paying a full hour (135 after tax) for someone to put a drillbit in a drill?? I understand that the technician needs payed and i was expecting half an hour or so for something this small. After he told me what they did he simply walked back into the lane not saying have a good day, thank you for your business, etc. Then even the cashier didnt ask how my day was or anything, just grabbed my repair order and took my card and gave me my receipt. Overall i would give this negative ratings if i could. The prices are extremely high, and customer service is absolutely terrible i have had better service at McDonald's More

Needed A Fix for my 2015 escape My molding on my Lift Gate came lose, I was instructed by another dealership to go to Auto nation they will know how to make the repair. I was walking My molding on my Lift Gate came lose, I was instructed by another dealership to go to Auto nation they will know how to make the repair. I was walking through the service dept. when I was asked by Brian if he could help me, I told him about the lift gate and he said pull your vehicle into the bay, he looked at it . then he left to get the parts to make the repair. It took him all of 10 minutes to make the repair. I looked at him and he said you are out of here, have a good day. I will be going back ! More