AutoNation Ford Scottsdale - Service Center

Booking service was easy on line. Had to call back to get the coupon/special. The valet service was nice but the expectation of how long your car would be “tied” up needed to be calle Had to call back to get the coupon/special. The valet service was nice but the expectation of how long your car would be “tied” up needed to be called upfront. This would allow a person to decide if taking advantage of the valet service was time efficient or not More

Great service experience and knowledgeable staff. Please refer all your friends and family to Autonation Ford Scottsdale! Please refer all your friends and family to Autonation Ford Scottsdale! More

Service department is extremely slow and terrible with communication. I sat there for nearly 3 hours waiting for an oil change and tire rotation. I have taken plenty of our work vehicles here and it is al communication. I sat there for nearly 3 hours waiting for an oil change and tire rotation. I have taken plenty of our work vehicles here and it is always extremely slow. More

The fender/tire flair for my Bronco with 14k miles flew off on the expressway. The fender flair was undamaged and in excellent condition (until flying away). In fact, the bottom portion of the flair remain off on the expressway. The fender flair was undamaged and in excellent condition (until flying away). In fact, the bottom portion of the flair remained, clearly showing the adhesive Ford used was inadequate and everything else in excellent condition. Apparently outside parts randomly falling off your vehicle is not covered by Ford and/or this dealership’s warranty. All the dealership could say was it’s not covered. Beyond failure to honor the warranty, the dealership wanted $660 plus tax to replace the fender. That price included a more than 100% mark up per pricing on the exact part on ford.oempartsonline, plus roughly $200 in labor for, without exaggeration, less than 5 minutes worth of labor… seriously go watch, it’s the shortest how to video on YouTube. Not only will Ford and AutoNation not stand behind their vehicles’ warranties, they will gouge you every way they can. More

Keith and the whole team in the Service department continue to provide amazing support and always exceed my expectations!!! Seriously, Thank You!! continue to provide amazing support and always exceed my expectations!!! Seriously, Thank You!! More

Brandon was there at 7:30 to meet me and go over a few things. I mentioned that I thought I needed brakes and he took a look at my brake fluid and it needed changed. He came in to let me know what was the things. I mentioned that I thought I needed brakes and he took a look at my brake fluid and it needed changed. He came in to let me know what was the result of the check of a few things on the car. I need new tires but the brakes ar still good. He came back with everything was completed (oil change and car wash) as I was looking at the video the technician took and said everything was completed. Brandon was very helpful and I will always ask for him for my next visit. More

I would like to see a better communication between the company scheduling basic maintenance jobs like oil changes. They told me my appointment for an oil change would take 1 hour or less on an express app company scheduling basic maintenance jobs like oil changes. They told me my appointment for an oil change would take 1 hour or less on an express appointment. When I showed up, the service advisor said it would be at least two hours. He said there is no express appointments. It was completed in roughly an hour and a half. I'm okay with the time it took. Just need to get both parties on board with each other. More

Kevin did a wonderful job of keeping me informed throughout the service process, just a pity that after the 1st oil change on my mustang - It now has what Ford refers to as a Typewriter tick - with throughout the service process, just a pity that after the 1st oil change on my mustang - It now has what Ford refers to as a Typewriter tick - with no solution offered - except to say - All Mustangs do that.... More

AutoNation Ford Scottsdale was extremely helpful to me when I found myself with an undrivable car over 20 miles away with possible significant engine damage. They quickly gave me an appointment and gave when I found myself with an undrivable car over 20 miles away with possible significant engine damage. They quickly gave me an appointment and gave me suggestions to get my car to their establishment. Once my car arrived, they notified me and had the car examined the next day. More