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AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
769 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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769 Reviews of AutoNation Ford Scottsdale - Service Center
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June 23, 2023
AutoNation Ford, Scottsdale is terrible. To replace my car keys, they kept my car for over a week and didn not respond to my calls for status. They piecemealed rerquirements for documenta To replace my car keys, they kept my car for over a week and didn not respond to my calls for status. They piecemealed rerquirements for documentation like they had never done this before which rerquired me to spend on several Uber trips to the dealership. Phone calls and text msgs were routinely ignored and they left me in the dark until I finally had to hire an Uber to find out if my car was ready for pick up. NEVER AGAIN More
by rds64
Employees Worked With
random people that I could find
June 20, 2023
Was a great experience having an oil change and service for my car. Very kind and knowledgeable staff. Chris worked out the procedure quick and smart ! And the invoice was transparent and itemized. for my car. Very kind and knowledgeable staff. Chris worked out the procedure quick and smart ! And the invoice was transparent and itemized. More
by Mehran
Employees Worked With
Christopher
June 19, 2023
I was on a tight schedule and needed service done quickly. Jeremy stepped up and managed to get the work done 1.5 hours ahead of when he thought it could be done. quickly. Jeremy stepped up and managed to get the work done 1.5 hours ahead of when he thought it could be done. More
by ronaldnelson
Employees Worked With
Jeremy
June 17, 2023
UPDATE: Since leaving this review, they have said they will NO LONGER DO BUSINESS WITH US because we left a bad review of them! What amazing customer service. Tiffany Gonzales refused to fix our car ev will NO LONGER DO BUSINESS WITH US because we left a bad review of them! What amazing customer service. Tiffany Gonzales refused to fix our car even though its recalled because they need the part to "actually fully break" before they'll actually fix it. Which is already ridiculous. But we made an appointment 3 weeks ago for this issue and she would never call us back about whether or not they have the parts. We have called several times and she will not reply. Horrible service always. Also, they kept my car for FOUR MONTHS AND NEVER FIXED IT! More
by talana
Employees Worked With
Tiffany Gonzalez
June 11, 2023
Service department is horrid. Don't buy ANYTHING there as you are then essentially stuck with their service department. Got a "black screen of death" on my 2022 F150 Platinum, m Don't buy ANYTHING there as you are then essentially stuck with their service department. Got a "black screen of death" on my 2022 F150 Platinum, made appointment, took car in and was advised after calling. back that would be a week before anyone looked at it. RIIGGGHHT! GREAT SERVICE!!!! HORRID. Buy from Chapman. They have a dealership that is committed to servicing what they sell. Take your money and vote elsewhere in the marketplace than with these buffoons. More
by 2019merchantsandonlinedmh
Employees Worked With
service writer
June 09, 2023
I’ve have my car in for routine maintenance a couple times at this dealership and the experience is always pleasant. Staff is friendly and knowledgeable. The waiting room is clean and spacious. My ca times at this dealership and the experience is always pleasant. Staff is friendly and knowledgeable. The waiting room is clean and spacious. My car is always treated well and I’ll definitely be back. More
by karikat10
Employees Worked With
Girl in Service
