AutoNation Ford Scottsdale - Service Center

I brought my vehicle in for routine service. Chris Austin was my service manager/advisor. He did a really good job in the absence of Kevin Morgan. I would request Chris again for any service. Chris Austin was my service manager/advisor. He did a really good job in the absence of Kevin Morgan. I would request Chris again for any service. More

The dealership is demonstrating continuous improvements - this is focused across the company. Good work keep it up.. this is focused across the company. Good work keep it up.. More

Shawn, Took good care of me as a replacement for Kevin who is out sick. who is out sick. More

Have been taking my vehicles there for over 10 years, and I always receive prompt, courteous service. If a problem happens, I'm always informed immediately and given a wait time and breakdown of what the ch I always receive prompt, courteous service. If a problem happens, I'm always informed immediately and given a wait time and breakdown of what the charges will be. Have had only good experiences over the years with service on my vehicles. More

We made an appointment and dropped off our car. It wasn’t looked at for 5 days, then took total of 23 days to repair the car all while we had to pay $1200 for a rental to use. Totally disregarded o It wasn’t looked at for 5 days, then took total of 23 days to repair the car all while we had to pay $1200 for a rental to use. Totally disregarded our situation and fit us in at their convenience. Shortage of techs and writers for this size dealership. More

having a car problem is just so stressful to begin with, and so it's hard to have it be pleasant in general. but my service rep james kept me advised and we had to wait for the part and that took time. st and so it's hard to have it be pleasant in general. but my service rep james kept me advised and we had to wait for the part and that took time. stressful but the way things are. james was good about it and that helped a lot. my car is a lincoln mkz. More

For more you can see my reviews on google and yelp. This place is a dumpster fire that I wouldn’t wish on my worst enemy. Complete and utter incompetence at its finest and final form. The level of lack This place is a dumpster fire that I wouldn’t wish on my worst enemy. Complete and utter incompetence at its finest and final form. The level of lack of pride is truly a wonder to behold. 3 years of them trying to fix the same issue on the car I bought that is under the warranty has been a truly eye opening experience of how badly management can run a brands imagine into the ground. More

Brought the car in for oil change and general maintenance. No one tried to sell me a service that I didn't need. I waited for the car. Overall, the type of service I would expect from this dea maintenance. No one tried to sell me a service that I didn't need. I waited for the car. Overall, the type of service I would expect from this dealership. More

I frequent this dealership and usually have bad service. Here are my last 3 experiences to highlight what has happened: 1. I had to specially order a chain for the sliding door on a Ford Transit 2020 a Here are my last 3 experiences to highlight what has happened: 1. I had to specially order a chain for the sliding door on a Ford Transit 2020 and I was told to bring the van in and when I did, the service person gave me a really hard time and said that I would have to sit and wait for hours on something that takes under 30 minutes to do. 2. I went to pick-up my van on another day and I literally got out of the Lyft vehicle and it said 6:00 PM straight up. When I walked up to the door, the service people were leaving. They saw me get out of the Lyft and were nice enough to let me know that the dealership was closed and kept on walking. Terrible customer service. 3. I made an appointment to get my Air Conditioner fixed, along with other service. I explicitly put the Air Conditioner on the work list when I made the appointment. When I got to the dealership to drop the vehicle off I was told that I would have to leave this work van for 2 weeks and maybe more because they were backlogged. This is a workvan - and I can't take a two week time off. I don't understand why they couldn't make me an appointment to have it looked at and if they had to order parts, make a second appointment for when the parts arrived. That's two days versus two weeks. I honestly don't understand the inefficiency, but clearly senior leadership there is not aware of any type of programs that increase customer service levels and create operational efficiencies in their organization. I am not sure I will be back to this dealership. More

Overall, the dealership is fine. I usually have a better than average experience. This past time I went in for a scheduled pile change. I brought my vehicle in at 10:20am for a 10:30 I usually have a better than average experience. This past time I went in for a scheduled pile change. I brought my vehicle in at 10:20am for a 10:30am appointment. I was told it would take up to two hours. I decided to sit and wait because I thought two hours was an overestimate. For the next THREE hours I sat and watched as my truck was never moved from where I parked it. I went out and asked if was done and if it wasn’t I need tot take it back and get on with my day. They went to check and next I saw my truck being driven back to service area. Another hour later it was done. Nothing like a 4 hour oil change. More