AutoNation Ford Scottsdale - Service Center

Overall, the dealership is fine. I usually have a better than average experience. This past time I went in for a scheduled pile change. I brought my vehicle in at 10:20am for a 10:30 I usually have a better than average experience. This past time I went in for a scheduled pile change. I brought my vehicle in at 10:20am for a 10:30am appointment. I was told it would take up to two hours. I decided to sit and wait because I thought two hours was an overestimate. For the next THREE hours I sat and watched as my truck was never moved from where I parked it. I went out and asked if was done and if it wasn’t I need tot take it back and get on with my day. They went to check and next I saw my truck being driven back to service area. Another hour later it was done. Nothing like a 4 hour oil change. More

My Service Advisor was helpful and performed only the work that was required. I appreciate that as it is not always the case at dealerships I have gone to in the past work that was required. I appreciate that as it is not always the case at dealerships I have gone to in the past More

Very Good Service technician very pleasant Lobby area clean and pleasant Pretty pricey for and oil change clean and pleasant Pretty pricey for and oil change More

Gm, service mgr and service advisor went above and beyond to locate and repair a hard to find air conditioning leak others could not. Had to pull the entire dash. Great team! to locate and repair a hard to find air conditioning leak others could not. Had to pull the entire dash. Great team! More

Made an appt and it still took almost 3 hrs for an oil change. Also I bought the vehicle from this dealership and was told my first oil change would be free but instead I was charged 75 dollars change. Also I bought the vehicle from this dealership and was told my first oil change would be free but instead I was charged 75 dollars More

Invoices are always hard to understand and include small charges for things that aren’t explained. For example when dropping off my vehicle I was told the oil change service would cost 79.62. The actual cha charges for things that aren’t explained. For example when dropping off my vehicle I was told the oil change service would cost 79.62. The actual charge 90. The difference was explained as a charge for disposing of the old oil. Obviously they knew that when I dropped off the vehicle. Just say upfront the charge is 90. More

Service guy was pleasant. Place was clean. When making my appointment I provided my new email address to the receptionist. Once I got off the phone with her my appointment Place was clean. When making my appointment I provided my new email address to the receptionist. Once I got off the phone with her my appointment information was almost immediately sent to my old address which fortunately still forwarded to my new one. My appt. was for 10 AM to get a spare key made and programmed. I was willing to wait since I live 45 minutes from the dealer but was told it could take till near the end of the day so I call my wife to come get me. Then shortly after we get home, I get a call that it's ready. After completing the transaction I had to wait in my car, which they parked in the service lane, as it was blocked in. Not the best experience overall. More

Clean dealership, however the service technician forgot to reset my oil life indicator. A simple task that should not have been missed. to reset my oil life indicator. A simple task that should not have been missed. More

Everyone was very professional, facility was clean, job done in a timely manner. Great job. done in a timely manner. Great job. More

Kevin M. from servicing was wonderful! He ensure to communicate with me and let me know what the update was on my car. All the issues were fixed and within th from servicing was wonderful! He ensure to communicate with me and let me know what the update was on my car. All the issues were fixed and within the timeframe given. More