Back

AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
769 Reviews

769 Reviews of AutoNation Ford Scottsdale - Service Center

Sort by
April 10, 2023

My Service Advisor was helpful and performed only the work that was required. I appreciate that as it is not always the case at dealerships I have gone to in the past More

by dhirschmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Gonzalez
Apr 20, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 09, 2023

Very Good Service technician very pleasant Lobby area clean and pleasant Pretty pricey for and oil change More

by laj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyfinany
Apr 20, 2023 -

AutoNation Ford Scottsdale responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 09, 2023

Gm, service mgr and service advisor went above and beyond to locate and repair a hard to find air conditioning leak others could not. Had to pull the entire dash. Great team! More

by Philkevans@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy jacobs, Kevin morgan, james McBride. Service mgr and unknown repair tech
Apr 20, 2023 -

AutoNation Ford Scottsdale responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 07, 2023

Made an appt and it still took almost 3 hrs for an oil change. Also I bought the vehicle from this dealership and was told my first oil change would be free but instead I was charged 75 dollars More

by Harryrreiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Apr 20, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Scottsdale take our reviews very seriously. If you are willing, please call our General Manager at (480) 630-2827 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 04, 2023

Invoices are always hard to understand and include small charges for things that aren’t explained. For example when dropping off my vehicle I was told the oil change service would cost 79.62. The actual cha More

by rickhanna55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Apr 07, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 630-2827 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

April 03, 2023

Service guy was pleasant. Place was clean. When making my appointment I provided my new email address to the receptionist. Once I got off the phone with her my appointment More

by Dale Jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Apr 06, 2023 -

AutoNation Ford Scottsdale responded

Hi Dale, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

April 02, 2023

Clean dealership, however the service technician forgot to reset my oil life indicator. A simple task that should not have been missed. More

by Joeciii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Apr 04, 2023 -

AutoNation Ford Scottsdale responded

Hi Joeciii, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 01, 2023

Everyone was very professional, facility was clean, job done in a timely manner. Great job. More

by Julie Spethman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry can't remember
Apr 04, 2023 -

AutoNation Ford Scottsdale responded

Hi Julie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 01, 2023

Kevin M. from servicing was wonderful! He ensure to communicate with me and let me know what the update was on my car. All the issues were fixed and within th More

by Gretafreire
Recommend Dealer
Yes
Employees Worked With
kevin morgan
Apr 04, 2023 -

AutoNation Ford Scottsdale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

March 30, 2023

Our service lady Tiffiney was wonderful. When I went back to pick up my car the men standing around were more interested in where they were going for a beer than offering to help me . Then More

by camranzau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffiney
Apr 04, 2023 -

AutoNation Ford Scottsdale responded

Hello we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

Apr 04, 2023 -

camranzau responded

No need for anything additional . Thank-you for your response.

...
14
...