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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
770 Reviews

770 Reviews of AutoNation Ford Scottsdale - Service Center

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July 03, 2024

From arriving to completing the job all went good. Kevin Moran was a good service technician More

by Wilbur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Moran
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Jul 04, 2024 -

AutoNation Ford Scottsdale responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 14, 2024

They did not fix the problem and damaged my truck as well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. More

by justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Conner
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Jun 16, 2024 -

AutoNation Ford Scottsdale responded

Hi Justin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

June 14, 2024

15 days to service my truck and they still left concerns not corrected. Two more words More

by Abcdefghijk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisors
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Jun 16, 2024 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

June 10, 2024

Repairs were done as requested, within the amount estimated, and the car was ready within the time stated. More

by Pbconverse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 11, 2024 -

AutoNation Ford Scottsdale responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 05, 2024

Didn't get requested work done. All that was done was a recall. Brandon said he needed 2 more days to diagnosed the truck. More

by Kmmiller0
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brandon
Report | Print
Jun 07, 2024 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2827 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

May 28, 2024

Everything went great. My service advisor answered my questions, explained everything me and went out of his way to be helpful. The maintenance was done on time and resolve More

by pshannahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Otto
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May 29, 2024 -

AutoNation Ford Scottsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need help, just give us a call. Happy motoring!

March 12, 2024

Going on day 7 with no update on my Raptor. I have called in 7 times over 5 days and left multiple VM's with no response. The worst service I have ever experienced. More

by jakev24
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorena
Report | Print
Mar 15, 2024 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

December 28, 2023

Service Advisor Tate was friendly and knowledgeable on the recalls my truck needed. He worked with Monica to get me a ride home. Very friendly and helpful staff. More

by KiyaKey
Recommend Dealer
Yes
Employees Worked With
Tate Smith
Report | Print
Dec 30, 2023 -

AutoNation Ford Scottsdale responded

Hi Kiyakey, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 17, 2023

Got our vehicle in timely and even delivered my car to me at home when completed. More

by Carol B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Austin
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Dec 19, 2023 -

AutoNation Ford Scottsdale responded

Hi Carol, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2023

AutoNation did a great job fixing my F150. It took a little longer than expected but the service department kept us informed and gave us a loaner for the time that I was without a car. More

by F150Lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Dec 16, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

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