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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.8
773 Reviews

773 Reviews of AutoNation Ford Scottsdale - Service Center

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October 18, 2024

Never been treated so rude by a service manager. Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away More

by mdye5306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith covey
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Oct 21, 2024 -

AutoNation Ford Scottsdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2827 to discuss what we can do to help.

October 09, 2024

Cost of service is ridiculous. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. More

by luksich53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service advisor
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Oct 12, 2024 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (480) 630-2827 when you have a chance. Thank you, and we look forward to hearing from you.

July 05, 2024

My service was great, Chris was awesome! He kept in communication with me and was able to get my car finished quicker than expected. More

by Noelle.Dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 07, 2024 -

AutoNation Ford Scottsdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 03, 2024

From arriving to completing the job all went good. Kevin Moran was a good service technician More

by Wilbur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Moran
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Jul 04, 2024 -

AutoNation Ford Scottsdale responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 14, 2024

They did not fix the problem and damaged my truck as well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. More

by justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Conner
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Jun 16, 2024 -

AutoNation Ford Scottsdale responded

Hi Justin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

June 14, 2024

15 days to service my truck and they still left concerns not corrected. Two more words More

by Abcdefghijk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisors
Report | Print
Jun 16, 2024 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

June 10, 2024

Repairs were done as requested, within the amount estimated, and the car was ready within the time stated. More

by Pbconverse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 11, 2024 -

AutoNation Ford Scottsdale responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 05, 2024

Didn't get requested work done. All that was done was a recall. Brandon said he needed 2 more days to diagnosed the truck. More

by Kmmiller0
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brandon
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Jun 07, 2024 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2827 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

May 28, 2024

Everything went great. My service advisor answered my questions, explained everything me and went out of his way to be helpful. The maintenance was done on time and resolve More

by pshannahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Otto
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May 29, 2024 -

AutoNation Ford Scottsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need help, just give us a call. Happy motoring!

March 12, 2024

Going on day 7 with no update on my Raptor. I have called in 7 times over 5 days and left multiple VM's with no response. The worst service I have ever experienced. More

by jakev24
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorena
Report | Print
Mar 15, 2024 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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