AutoNation Ford Scottsdale - Service Center

Always the best service. Will continue to use them for new purchases as well as service. Their service department is very communicative and prompt. Will continue to use them for new purchases as well as service. Their service department is very communicative and prompt. More

Friendly and efficient staff. Clean and relaxing waiting area. Will take my vehicle there again. Clean and relaxing waiting area. Will take my vehicle there again. More

Appointment for recall. Brought car in - they drove me home. Then called to say they didn't have the recall part....what a waste of time. NO car washes with oil changes. Wou Brought car in - they drove me home. Then called to say they didn't have the recall part....what a waste of time. NO car washes with oil changes. Would not buy here again. More

This franchise is despicable. The only way to get them to answer the phone is if you select sales. The other departments do not answer and do not return messages. This applie The only way to get them to answer the phone is if you select sales. The other departments do not answer and do not return messages. This applies minimally to Auto Nation Ford Scottsdale and Auto Nation Chevrolet Gilbert. They both seem to use the same play book. It took Auto Nation Ford three days to diagnose a non-working running light. On the third day, no one would return my call or email. I had to just show up to retrieve my truck at which point both running lights were not working and it would take $2,000 to order parts that "might" fix the issue. However, since it was reported during the warranty period it was supposed to be covered. This location was supposed to do the work even though I bought the vehicle at Auto Nation Chevrolet Gilbert because, one, the vehicle is a Ford and Gilbert is a long way away from where I live. However, they then claimed they didn't know about the reciprocity and they would call and clear it up and then get back to me. I haven't had a call back yet. I called the Gilbert location, they said that the Ford store estimate is now $6,000 for new headlights. A 2-year old vehicle needs headlights? For $6,000? After calling "my" salesman and two sales managers because no other extensions will pick up or return a call after weeks, the Gilbert store says they want to troubleshoot it themselves. Inconvenient, but I take it there, they say they need headlights and will order them and get back to me. It has been weeks again and no update on the status of when the lights will be in. I call the desk number of the service advisor, no answer, no return call from my message. His mobile number on his card always indicates it is busy. Busy? When was the last time you have gotten a busy signal? It is all so crazy! More

Automation Ford has a great service department. Very professional and cordial service technicians at this location. Very professional and cordial service technicians at this location. More

Lorena did an excellent job getting my vehicle serviced while I was out of town. while I was out of town. More

I brought the vehicle in for an oil change and maintenance. I had a few questions after the vehicle was picked up and Chris was easy to work with. He checked the video footage I requested and ever maintenance. I had a few questions after the vehicle was picked up and Chris was easy to work with. He checked the video footage I requested and everything was clear. More

The Scottsdale Location always takes care of me when I have to go in for service. have to go in for service. More

Took my Expedition to AutoNation for repair of three items. I was told that they'd need the vehicle "for a day". I made an appointment for the next week. I noticed that the dealership offered a pick-up items. I was told that they'd need the vehicle "for a day". I made an appointment for the next week. I noticed that the dealership offered a pick-up service, which was extremely helpful. Later, when I called for a status update I was told that repairs hadn't started and would take several days, "someone should have told you". Fair enough, but had I known earlier I would have been prepared with a rental car for the interim. The vehicle was then promised Monday. When I called to confirm completion on Monday noon, I was told that it would now be Wednesday. Again, this would have been nice to know before returning the rental car. When my vehicle was finally ready, I discovered that only two of the three things for which I'd sought repair had been done... which was particularly frustrating because I'd both told the service agent and written the needed repairs on a page of paper that was still on the center console, with two of them checked off. Favorable aspects: the repairs that were done seem to be complete and effective. Well done! Pickup and delivery service to my office was particularly helpful and much appreciated. That is an outstanding service. Unfavorable aspects: not all requested repairs were completed, No notice of required time for repair work was given until the expected day of completion, twice, at which time the expected completion date had slipped. More

Cole in service dept was awesome. He made things easy. Was honest and great with communication. Really had a great experience here. He made things easy. Was honest and great with communication. Really had a great experience here. More