AutoNation Ford Scottsdale - Service Center

Service writer was personable, listened, courteous and responsive. Knew what to do and answered questions. responsive. Knew what to do and answered questions. More

My Ford Edge, purchased at AutoNation Ford in June 2020, had a dead battery. I was able to get the car started with jumper cables and drove it to the dealer. Mark checked and confirmed the battery was still had a dead battery. I was able to get the car started with jumper cables and drove it to the dealer. Mark checked and confirmed the battery was still under warranty. Although the service center had a backlog, he arranged to have the battery replaced the following day at no cost. More

Scheduling and agent assigned was excellent. Service rendered appears professional and completed fully. Well done Service rendered appears professional and completed fully. Well done More

I needed to bring my explorer in twice, one for window tinting and the other for a recall. Both occasions I had the pleasure of dealing with Spring Evans in the service department. Her customer service wa tinting and the other for a recall. Both occasions I had the pleasure of dealing with Spring Evans in the service department. Her customer service was outstanding. She made sure I was well taken care of, was friendly and very professional. Definitely a positive experience! More

Kevin Morgan is always friendly and gets the job done right and takes time to listen to your concerns. right and takes time to listen to your concerns. More

My Tech was excellent. Tiffany kept me up to date and the work was completed on time. A very god experience. Tiffany kept me up to date and the work was completed on time. A very god experience. More

Scheduled an oil change and when dropped off vehicle was told it would be done by 3 (5 hours later)! I was planning to wait since the oil was change was scheduled I assumed an hour or so. Actually wasn’t r told it would be done by 3 (5 hours later)! I was planning to wait since the oil was change was scheduled I assumed an hour or so. Actually wasn’t ready for 6 hours. I also had a coupon for a 84.95 oil change but was charged 80 something with really no explanation fir the difference. I was also charged 35 for some type of membership program I didn’t recognize. I didn’t see that charge until I got home so I called my rep this morning about the charge. No response yet. More

Jesse always takes great care of me and resolves my issues. I drive 2 hours to take my car here for the service. issues. I drive 2 hours to take my car here for the service. More

Tiffany Gonzales managed service two days back to back for my Edge and F150. The process of drop off, pick-up, service and payment was effortless. Thanks Tiffany— Todd K. for my Edge and F150. The process of drop off, pick-up, service and payment was effortless. Thanks Tiffany— Todd K. More

Auto Nation personnel where professional, polite, and worked quickly too complete what work was going too be done on my car! worked quickly too complete what work was going too be done on my car! More