AutoNation Ford Scottsdale - Service Center

I have used Auto-nation Ford for years and like always they provided excellent customer service. I recently need a pretty big repair and they got me in and out in a couple days, great communication, and they provided excellent customer service. I recently need a pretty big repair and they got me in and out in a couple days, great communication, and I felt it was a fair price. My Escape is back on the road, and I’m a happy customer. More

Called service about moonroof issue. Earliest appointment was two weeks out. Made appointment for 8/16 at 7:00 am. Upon arrival was told by service advisor that it would probably be tomo Earliest appointment was two weeks out. Made appointment for 8/16 at 7:00 am. Upon arrival was told by service advisor that it would probably be tomorrow before they could look at it but might get it in at the end of day. Questioned what the 7:00 am appointment was for if they weren't going to look at it until the following day. Was told this is what it takes and that they would have to keep it in order to stay in the queue. Regrettably left the truck there after telling the advisor to keep me advised as I need the vehicle for work. Never heard anything for the rest of the day and the following day I call at 2:30 to find out the status. The advisor said he was working on the quote and would get back to me. He had no care or concern about keeping my vehicle for an unknown time. After discussing options I was told if I didn't leave the vehicle with them (was told it would be 4 or 5 days for parts and repair) that I would lose my place in the queue. Fortunately for me, this wasn't a situation that I could not use the vehicle, so I picked up the vehicle and left. I will not be going back to Autonation for anything in the future. I realize these are different times now, but a little customer service and some information dialog would have been helpful. More

Always a pleasure to work with Spring,Kevin and the team. Tiffany is great as well. Tiffany is great as well. More

I have been bringing my cars here for service for10+ years. Usually just maintenance issues, but occasionally a repair. I would set an appointment, and wait an hour or two while the work was done. Now a years. Usually just maintenance issues, but occasionally a repair. I would set an appointment, and wait an hour or two while the work was done. Now an appointment means "drop the car off all day" because "we're so busy." I made the appointment two weeks out after coming in to order the part ahead of time. The service rep was not prepared with a quote even though the problem and correction were known when the appointment was made.His lack of customer care or concern, both when the appointment was made and when I came in for the work, just lost Auto Nation our business. We have owned Fords exclusively for 20+ years. We currently own 6. Hopefully other dealers still know how to treat customers. More

Great service! Needed some major work done and they did a great job at a fair price. I have been bring my vehicle here for service many years. Needed some major work done and they did a great job at a fair price. I have been bring my vehicle here for service many years. More

Mari represental was truthful and honest about everything that needed to be done. It was a great experience that needed to be done. It was a great experience More

I purchased my vehicle at this location in 2018 and take it in for routine checkups. From the time of purchase until now, every employee has been friendly and professional. it in for routine checkups. From the time of purchase until now, every employee has been friendly and professional. More

My service representative, Kevin, is very responsive to my phone calls and questions. Typically under commits and over delivers. my phone calls and questions. Typically under commits and over delivers. More

Was visiting town and got a check engine light, . .. took it to AutoNation and had it checked only to find out it was cam phase booster problem.. AutoNation was able to tear the engine down, repair it .. took it to AutoNation and had it checked only to find out it was cam phase booster problem.. AutoNation was able to tear the engine down, repair it, and put it back together in 48 hrs (before I was scheduled to leave) AND it was all covered under warranty... VERY impressed with all aspects of my necessitated visit... would be my dealership if I lived in the Phoenix area ( or ever visit again) More

Recall parts were not available. Dealer has no loaner system anymore. Appointments need to be a week or more in advance (Not true of other area Ford Dealers) Dealer has no loaner system anymore. Appointments need to be a week or more in advance (Not true of other area Ford Dealers) More