AutoNation Ford Scottsdale - Service Center

Service advisor Robert/Mark ruined the experience. Please make your employees go by the name they are refered as not as whatever they choose. All other employees were great. Mark the service manage Please make your employees go by the name they are refered as not as whatever they choose. All other employees were great. Mark the service manager understood and tried to make the situation better. The gal that runs the phone was outstanding, she took the time to understand and make it right. Robert/Mark needs some better customer service training, maybe from the gal answering the phones. More

The Service Department is always superior to any Service Department that I have previously used. Department that I have previously used. More

Awful. Terrible communication. Didn’t fix half of the things I requested be fixed. What was suppose to take a few days took two weeks. Terrible communication. Didn’t fix half of the things I requested be fixed. What was suppose to take a few days took two weeks. More

Took my car in for some issues with the AC they took care of everything same day, working with Tiffany was very smooth. She’s a very kind and helpful lady! Mark the service advisor is always helpful and make of everything same day, working with Tiffany was very smooth. She’s a very kind and helpful lady! Mark the service advisor is always helpful and makes sure all my questions are answered More

Service advisor was prompt and thorough. My car service was performed in the expected timeframe and he communicated effectively. My car service was performed in the expected timeframe and he communicated effectively. More

Great service! They really went above and beyond to help me out in a pinch with my explorer. They really went above and beyond to help me out in a pinch with my explorer. More

I had an appointment on 5/19 for an oil change and tire rotation at AutoNation Ford. I was met by Tiffany, who checked my car in, and kept me informed of the progress of the repairs. While I was waiting, rotation at AutoNation Ford. I was met by Tiffany, who checked my car in, and kept me informed of the progress of the repairs. While I was waiting, she let me know that my battery had very little power, and fortunately I had my paperwork with me showing where I had purchased it (at the Ford Dealer in St. George, UT, and the date of purchase. Tiffany made sure that I got a new (free) battery that day, since the old one was within the warranty period. When I had paid my bill and was getting ready to leave, I noticed that the packet with my wheel locks had not been replaced in my car. So Tiffany quickly went to the bay where my car had been worked on and found the wheel locks and returned them to me! Tiffany is efficient, personable, and detail-oriented. I was able to get everything done and was out of there within an hour and a half or a little more! I am impressed by my experience there! More

Many thanks for the help Robert was able to extend. It was imperative that the problem be addressed as I was about to leave on a long driving trip. It was imperative that the problem be addressed as I was about to leave on a long driving trip. More

Spring was fantastic with communication and her service. Absolutely will be a customer for life. Absolutely will be a customer for life. More

I came to AutoNation Ford after a more than bad experience at another local Ford dealership. My service writer, Spring, was personable and professional. Making appointment online was easy. Drop of experience at another local Ford dealership. My service writer, Spring, was personable and professional. Making appointment online was easy. Drop off was easy. Service was prompt. Pick up was easy. The whole experience was “prompt and easy”. Thank you! More