AutoNation Ford Scottsdale - Service Center

They got me in quick and service my car with care. I love that they top off your fluids and check your tires, brakes and other important issues. They are always friendly and attentive to any questions I love that they top off your fluids and check your tires, brakes and other important issues. They are always friendly and attentive to any questions or concerns. I highly recommend their service. More

Oil pressure sensor light came on. Towed car to dealership. Despite being backed up with multiple other service appointments, was fit in for service. Been coming to dealership for many Towed car to dealership. Despite being backed up with multiple other service appointments, was fit in for service. Been coming to dealership for many years and can always count on great service and communication. More

I use Autonation Ford Scottsdale exclusively for all my service. The staff is friendly and accommodating. My service is done professionally and efficiently and there are never any surprises. I would rec service. The staff is friendly and accommodating. My service is done professionally and efficiently and there are never any surprises. I would recommend them for all service and Ford needs. More

great service the driver picked me up and took me home and picked me up to get the car and picked me up to get the car More

I brought my C Max in for them to check the codes. They charged me $171 for the inspection, which was to check the codes and determine the cause. I had the codes checked several weeks ago at a small They charged me $171 for the inspection, which was to check the codes and determine the cause. I had the codes checked several weeks ago at a small independent repair shop, but they suggested I take my car into a dealership, as the codes said that it involved the hybrid battery. Which I had explained to the service rep upon arrival. They could not find any codes, but informed me that I had an engine leak, suggested that I get new spark plugs and drain the radiator. Also to get new air filters for the motor and the interior, which altogether was over $2K. I said that the engine oil leak was from a faulty oil filled motor mount, which was replaced a few months ago. And that I also had new plugs and cooling system drained and refilled….as well as the air filters. Still no information on the codes….which is really what I wanted. They still charged me the $171….for what. They did nothing to test the hybrid battery. More

Though they are busy - as all repair replaces are right now - they took the time to really find out what was going on with my truck and got it fixed. I appreciate the extra effort and attention required now - they took the time to really find out what was going on with my truck and got it fixed. I appreciate the extra effort and attention required to diagnose the issue; happy with the result. More

This was the worst service experience I have ever had with any vehicle I have owned. My 4 month old 2021 F-150 was in the shop for 37 days for a relatively minor warranty repair. After being told for o with any vehicle I have owned. My 4 month old 2021 F-150 was in the shop for 37 days for a relatively minor warranty repair. After being told for over three weeks that they were waiting on a gasket needed for the repair and there was nothing they could do. I contacted Sanderson Ford the dealership I purchased the truck from asking if they could help. The Sanderson parts department went above and beyond to locate the gasket in a larger gasket kit. Sanderson had the part in hand the next day. Sanderson got the regional Ford rep involved and the part was then sold to AutoNation and Ford picked up the additional cost for the kit. The communication from AutoNation was non existent. It was impossible to call them and get a human to answer. I would leave voicemails and if my calls were returned it would be days later. If I were the general manager of this AutoNation I would be embarrassed that a competitor solved a customers issue within hours that my "team" had been working on for weeks. More

Spring was great; still having intermittant issue with Left side vehicle warning system...one of my original problems. Had my car over a week in the shop! The car was not vacuumed or washed, something wh Left side vehicle warning system...one of my original problems. Had my car over a week in the shop! The car was not vacuumed or washed, something which was done on previous service visit. More

My Mustang Mach1 was scheduled for routine maintenance yesterday and Kevin was my service agent. I had many questions which was or will be handled by Kevin. His customer service skills was A+. Thanks Ke yesterday and Kevin was my service agent. I had many questions which was or will be handled by Kevin. His customer service skills was A+. Thanks Kevin. More

They lied to me re my service appt. My battery was badly damaged and leaking tech did not look, check or test battery in addition he lied and documented it passed !?? This is a safety i My battery was badly damaged and leaking tech did not look, check or test battery in addition he lied and documented it passed !?? This is a safety issue a very serious one ! I'm looking into this legally my experience was so horrible I e also contacted ABC News. More