AutoNation Ford Scottsdale - Service Center

From walking in to waving with my truck, the experience was very professional. I appreciated them giving me an overall look and heath of my truck. was very professional. I appreciated them giving me an overall look and heath of my truck. More

Very impressed with the great service I receive from James Mcbride in the service department. James Mcbride in the service department. More

Kevin was my service advisor, he was great to work with and kept me updated on the status of my vehicle and kept me updated on the status of my vehicle More

Service Department is incompetent. Had F150 serviced including a transmission flush at their recommendation although I was having no issues. 2000 miles later, transmission toast! Didn Had F150 serviced including a transmission flush at their recommendation although I was having no issues. 2000 miles later, transmission toast! Didn’t want to provide a loaner but finally got a discounted rental car ( or so I thought). When I go to pick up the rental, nobody knows what I’m talking about and it was too late to get one after I had gotten off work early to get this done. They have lost a loyal, lifelong customer who has bought multiple vehicles from them. More

Took my vehicle in on a Friday. Dealership did nothing with it until Tuesday. Communication was poor at best, when you call the service center the phone just rings, they dont answer Dealership did nothing with it until Tuesday. Communication was poor at best, when you call the service center the phone just rings, they dont answer. I didnt trust the service advisor, they didnt seem to understand the issue and recommended I replace everything immediately took the car to another shop as soon as I could. More

My service advisor, Kevin, is always great to work with. He has been my advisor for many years with all of my vehicles. He's always keeps me in the know regarding the progress of my vehicle. He is definitel He has been my advisor for many years with all of my vehicles. He's always keeps me in the know regarding the progress of my vehicle. He is definitely the best! More

Tiffany is a great service adviser. I have nothing but good feedback in my experience. Thanks again! I have nothing but good feedback in my experience. Thanks again! More

Good communication throughout the process of diagnosing and replacing the failed part. Online scheduling of appointment was easy. and replacing the failed part. Online scheduling of appointment was easy. More

Overall good experience. Service completed timely. Service Rep Tiffany was professional and thorough. Techs need to be more careful when topping off fluids. DEF was spilled i Service completed timely. Service Rep Tiffany was professional and thorough. Techs need to be more careful when topping off fluids. DEF was spilled in compartment and on paint. It was left to dry there and not cleaned up. More

great service, good advisor, performed as advertised. Disappointed they don't offer car wash with service because they advised that car wash wasn't very good, also disappointed that dealership wouldn't h Disappointed they don't offer car wash with service because they advised that car wash wasn't very good, also disappointed that dealership wouldn't honor competitor Sanderson Ford service price for $25 less. More