AutoNation Ford Scottsdale - Service Center

Service department was short on help, Repair took 5 days and should have been no more than 2. and should have been no more than 2. More

I called the service center regarding an issue with the passenger door on my vehicle. The service advisor that I dealt with was a gentleman by the name of Mark, who was helpful and very communicative with passenger door on my vehicle. The service advisor that I dealt with was a gentleman by the name of Mark, who was helpful and very communicative with me. He got me all squared away by setting up an appointment with the body shop despite the fact that I'm still dealing with the issue. He didn't have to go out of his way to set up the appointment for me, but he did anyway, which was very courteous of him. I've gotten my car serviced with Autonation Ford in the past, and the service has been exceptional every time. More

Took way to long for the recall and for Ford to respond to there phone call. Advisor said 3 days it was closer to 5 and that was my only car! Ford headquarters had 3 calls in for the door locks to be cha to there phone call. Advisor said 3 days it was closer to 5 and that was my only car! Ford headquarters had 3 calls in for the door locks to be changed. More

Auto Nation Ford Scottsdale took me in a little early than my appointment, Mark was very professional and went over all the work that was done. He made it a great experience. than my appointment, Mark was very professional and went over all the work that was done. He made it a great experience. More

Nice people Good service it makes everything smooth and well I like to go back to the service again well I like to go back to the service again More

Upon arrival, I felt completely invisible. Stood in front of four separate service adviser and NOT ONE even acknowledge I was even standing there! At least say, "We will be with you in a mom Stood in front of four separate service adviser and NOT ONE even acknowledge I was even standing there! At least say, "We will be with you in a moment (or when I am finished with this customer). The worst was my "Assigned Advisor" was having a conversation with a fellow employee and did not acknowledge me standing there for 8 min! Completely unacceptable! More

A very good experience with the service department yesterday. Kendra (my service advisor) was friendly and had me in and out quickly. I brought it in for 2 issues (which they fixed) and asked them t yesterday. Kendra (my service advisor) was friendly and had me in and out quickly. I brought it in for 2 issues (which they fixed) and asked them to check on another (battery). Kendra called (I dropped it off) and confirmed the battery was dying (as I had suspected) and with summer (battery killing season in Phoenix) coming I had them replace it. We live on dirt roads so she mentioned the air filter looked dirty as well so replaced that too. All in all a very good experience. More

Had air services for $450 and they did not fix the problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. I would not recommend this dealership to anyone. More

I wasn’t so happy about not knowing I would be there for 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait the 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait there which I greatly appreciate. More

Service Rep was great, she took my truck on time, returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waitin returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waiting area off the showroom space. Great wash job too. More