AutoNation Ford Scottsdale - Service Center

Had air services for $450 and they did not fix the problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. I would not recommend this dealership to anyone. More

I wasn’t so happy about not knowing I would be there for 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait the 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait there which I greatly appreciate. More

Service Rep was great, she took my truck on time, returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waitin returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waiting area off the showroom space. Great wash job too. More

Great Service, got my truck Back Immediately, Very Pleased with the customer care, will be Using AutoNation Ford again. Pleased with the customer care, will be Using AutoNation Ford again. More

Non-efficient, wasted time, not competent, undertrained staff, poor customer experience, poor process, disappointing, avoid staff, poor customer experience, poor process, disappointing, avoid More

Kevin Morgan has been my service writer for over 30 years. He is the BEST!⭐️⭐️⭐️⭐️⭐️ years. He is the BEST!⭐️⭐️⭐️⭐️⭐️ More

It’s sad to have to wait four weeks for an appointment ! Oil change should be an easy one Oil change should be an easy one More

First visit -Mr. Mark Terrazas -Service Director treated our service to our Ford Explorer as a True Professional. The final reward was having our Explorer washed following the vehicle's service. I would h our service to our Ford Explorer as a True Professional. The final reward was having our Explorer washed following the vehicle's service. I would happily recommend Mark and his Service Team to those wishing quality- More

Very professional staff, service department representative was great, parts department had all available items. The work was done in a timely manner. representative was great, parts department had all available items. The work was done in a timely manner. More

Took my truck in for service. It was very clean when I dropped it off. Filthy when I picked it up. No one was there at 1pm on a friday to explain to me the details of what had been accomplished. Definit dropped it off. Filthy when I picked it up. No one was there at 1pm on a friday to explain to me the details of what had been accomplished. Definitely not thrilled with the service department. More