AutoNation Ford Scottsdale - Service Center

I have been waiting a really long time for the “parts” to be available for a recall. The actual service only took two days. I had wanted them to look at another issue but they didn’t have anyone available. I be available for a recall. The actual service only took two days. I had wanted them to look at another issue but they didn’t have anyone available. I have had numerous service people over the past two years, the current one does return calls which is an improvement. I am going back again in two weeks for the other issue so I will update review then. More

Courteous service. Ease of getting an appointment is great. Wait times are reasonable. Thank you. Ease of getting an appointment is great. Wait times are reasonable. Thank you. More

I wouldn't recommend any Ford after seeing the company's movement toward woke, leftist causes. Even if I bought another Ford, I would take it elsewhere to be serviced movement toward woke, leftist causes. Even if I bought another Ford, I would take it elsewhere to be serviced More

Dealership had my vehicle for 3 weeks due to bolts on back ordered that was covered under power train warranty. back ordered that was covered under power train warranty. More

Was charged $180 (not including labor) for antifreeze for a Ford Escape. The required quantity of Motorcraft coolant for this car retails for about $20. a Ford Escape. The required quantity of Motorcraft coolant for this car retails for about $20. More

Chris did a great job in communicating with me. He kept me informed of the time line for the recall. Great asset to your company, He kept me informed of the time line for the recall. Great asset to your company, More

My Ac went out in my new F450. It should be under warranty. I called and made an appointment with Cole. He said bring it in Thursday 8-24-23 at 9:30 What he didn't say was the serv It should be under warranty. I called and made an appointment with Cole. He said bring it in Thursday 8-24-23 at 9:30 What he didn't say was the service technicians are 2 weeks out and there are 40 cars ahead of me. So, he wasted 2 hours of my day. (and my wife came to pick me up) so he wasted her time too. I can't leave my truck for 2 weeks. This truck makes me money. I own a business. Thanks Cole More

Kevin advocated for me during a frustrating customer service experience with other service advisor. He really took care of my car needs. Thanks Kevin Morgan we need more men like him and he works too ha service experience with other service advisor. He really took care of my car needs. Thanks Kevin Morgan we need more men like him and he works too hard and deserves a raise. More

Made appointment online easily. Check in was easy. Service much faster Then expected. Very impressed. Check in was easy. Service much faster Then expected. Very impressed. More

Not impressed. I routinely used this location for maintenance and repair purposes back when it was called Power Ford. Whether it is a coincidence or perhaps policy I routinely used this location for maintenance and repair purposes back when it was called Power Ford. Whether it is a coincidence or perhaps policy change since becoming AutoNation, I don't know. But customer service has taken a substantial dip in quality. Appointments for service were always the standard practice, which I like. I had informed the department what the reason was for bringing the truck in. It was for a common warranty repair. On the morning of my appointment, I arrived to learn I'd need to leave the truck for them to get around to it. I'm thinking to myself, they knew this over a week ago when I made the appointment, why didn't they tell me then. I asked how long are they thinking I would need to leave it. The service rep who was assigned to me said he would need to ask the tech. So he left to speak to him. While I was waiting for his return, another gentleman who had been waiting when I walked in was met by his service rep who'd just returned from speaking to a tech. He was informed it would be several days before they could get to his truck to do some work. The man stated, "Are you serious? You couldn't tell me this before I came in? I can't be without a work truck that long." Then he left. Overhearing this conversation had me thinking, how do they expect to run a service department if they require customers to leave a vehicle that is needed. About that time my service rep comes back. He informs me I would have to leave my truck for a week before they could get to the job. I asked if I could just make an appointment for when they are ready to work on the truck and bring it back. I was told, no, the week counter begins only once the truck is checked in. Imagine how stupid that sounds to anyone who needs their vehicle. They actually expect people to leave their trucks/cars until the service department gets around to working on it a week or so later. "Schedules?!... Naw, we don't need no stinking schedules." "Oh, you need your vehicle to do your job, run your kid to school, feed your family? Tough. Not our problem." The item that needed fixing on my truck is a two-hour job, max. But I am supposed to be okay with leaving it for a week until they get around to it. Unbelievable. The only reason I think this location is even worth one star is because my service rep was pleasant and he seemed even a bit embarrassed by the answer of a week, regardless of when I schedule the truck repair. I don't know if all AutoNation service departments are run the same way, but I won't choose them again, in spite of being 5 minutes from my house. I will drive across town to take it to a different place for better customer service. More