AutoNation Ford Scottsdale - Service Center

I'm very grateful for the help the parts and service departments gave me recently, so that I could use my Ford Pass rewards. They both went out of their way. It is a special process and not easy, but th departments gave me recently, so that I could use my Ford Pass rewards. They both went out of their way. It is a special process and not easy, but they were patient. Thanks! More

work was done quickly, only glitch was the visit set up on e-mail was not acknowledged and dealer did not know of the appointment on e-mail was not acknowledged and dealer did not know of the appointment More

Kevin Morgan serviced my cars since me first ford explorer over 20 years ago. I had not seen him in 8 years or so once all my warranty's expired. He took in my explorer that no one else could fix. H explorer over 20 years ago. I had not seen him in 8 years or so once all my warranty's expired. He took in my explorer that no one else could fix. He was the same old Kevin. It took him almost 2 weeks to get the problem solved no one else could fix. But he did it. He is an example of what a good car dealership is. Thanks Kevin, it was good seeing you again after so many years. You can be sure you will see me again and soon when I have problems with my Ford products of which I now own 4.Great company and great service . More

The service visit was excellent! Vehicle was diagnosed in a timely fashion and the repair was completed that dat day! My service advisor kept me informed every step! a timely fashion and the repair was completed that dat day! My service advisor kept me informed every step! More

Service rep Clinton explained due to work backup at dealership on a Saturday I would need to wait a bit longer than anticipated. Car was done in time period he outlined along with full coupon utilizat dealership on a Saturday I would need to wait a bit longer than anticipated. Car was done in time period he outlined along with full coupon utilization for best pricing for work that was needed. More

Everything went as planned. Kevin is a good service advisor. The check in was easy as was picking up my truck. Overall, a good experience. advisor. The check in was easy as was picking up my truck. Overall, a good experience. More

I sent the service manager an email regarding my service experience and never received any reply. I appreciate that the recall was approved and completed. experience and never received any reply. I appreciate that the recall was approved and completed. More

Kevin in service recently did a great job figuring out the electrical issues on my truck they determined the issue was a trans control module and now my truck is issue free . the electrical issues on my truck they determined the issue was a trans control module and now my truck is issue free . More

Staff in general are friendly and efficient. I had a problem with upper level management who failed to return a phone message, left on four consecutive days. Terribly frustrating and extremely impolite. problem with upper level management who failed to return a phone message, left on four consecutive days. Terribly frustrating and extremely impolite. No matter how important you think you are, poor manners are never forgotten. More

I’ve bought many vehicles at this dealership over the past 25 years when it was Lou Grubb Ford. Always had a great and satisfying experience with sales and service. I’m not sure what has happened ove past 25 years when it was Lou Grubb Ford. Always had a great and satisfying experience with sales and service. I’m not sure what has happened over time, but the focus on customer service is nonexistent. They don’t care about anything you say… communication between departments is poor at best. I scheduled an appointment for a half day recall on my car and I got there and the service manager was abrupt and said he needed the car at least 4-7 days. He didn’t care and I complained in a respectful way and he said if I have a complaint then I should go in the building and voice my complaint. I ended up driving all the way to Frits Ford in riverside, California where my sister and her husband go. They were so nice to me! The employees are happy. They’re communicating with me and explaining things so well to me. I’ll never go to Autonation Scottsdale Ford again. They need an overhaul in remembering that a happy customer will return over and over through the years. Teresa Jones at Frits Ford is amazing. She took time with me. She cared. She made me feel valued. More