AutoNation Ford Scottsdale - Service Center

Expensive insufficient Had truck towed to autonation ford Scottsdale. Before hand I pulled codes to see what was wrong. They received the truck called and mentioned one of Had truck towed to autonation ford Scottsdale. Before hand I pulled codes to see what was wrong. They received the truck called and mentioned one of the issues no others and said that would fix it,($800). Picked it up Ran for 50 miles same issue. Called them and was told " it started after we fixed it so bring it back and we'll dig deeper. Not only was the price 40% more than 4 other places I called but only took care of one issue when they new of others. Loving the diagnostic fee I guess. Needless to say I towed it somewhere else and 20 minutes after arrival they had the diagnosis. Save your time money and patience. There motto" if it starts nothings wrong". More

STAY FAR AWAY After getting the run around about services that were promised and never received I got upset. Parts employee got mouthy with me and told me to meet h After getting the run around about services that were promised and never received I got upset. Parts employee got mouthy with me and told me to meet him across the street. When I pulled up next to him he rushed my car, kicked my door, pulled me out and tried to fight me. I just spoke with the GM and he told me I was in the wrong. I HAVE NEVER HAD A GOOD EXPERIENCE AT THIS DEALERSHIP, They are friendly until you sign the paperwork for a new car, then they could care less about how they treat you. More

Poor Service, no loaner cars, damaged vehicle interior I would know, I purchased a Ford Focus, a Ford Explorer, and F-150 and a Chevy Suburban LTZ from them. Service was so bad I bought my 2015 F-250 from I would know, I purchased a Ford Focus, a Ford Explorer, and F-150 and a Chevy Suburban LTZ from them. Service was so bad I bought my 2015 F-250 from a different dealer, but that wasn't prudent because Autonation Ford Scottsdale was the closest warranty dealer. They most recently kept my truck for 10 days to fix the dash board and they actually said it was delayed because it was too hot out. Seriously. Then they kept it a few more days and gave it back to me dirty and said they will "detail" it next time, which they didn't. No loaners available either. Strange. Then they put an orange dash lid in the black dash to replace the black one and said its Ford's fault. What? Weird. People in my office were laughing at me for getting the run-a-round on a $67k truck. When I got home, I cleaned my truck. Guess what, autonation left a 3" gash in my glossy dash board! Must have been a tool on their belt that dug in? Had a similar experience with them repairing my other vehicles. Just the worst. Low level service. I got so tired of them, I traded my 250 king ranch in for a Porsche. My wife knows we are don't buying Ford as well as from buying any vehicle from autonation. More

Worst customer service After speaking to Steven, I was hung up on. I called back a spoke to a Mathew or Michael who claimed he was a manager. Long story short and close to t After speaking to Steven, I was hung up on. I called back a spoke to a Mathew or Michael who claimed he was a manager. Long story short and close to tears, this person said he would call me back in 15 minutes. That was 1:15pm. It is now 9:05pm and I still have not hear from them. They should have called as promised regardless of the response. I am going to do everything I can not to go there. More

Lying lazy service advisors This was one of the worst experiences of my life as far as dealing with cars and people I came in on a Saturday and nobody greeted me nobody wanted to This was one of the worst experiences of my life as far as dealing with cars and people I came in on a Saturday and nobody greeted me nobody wanted to help me and by the time someone did come outside to talk to me they were telling me basically to come back some other time or go somewhere else. The guy that eventually greated me his name was Kevin I remember because he was mumbling stuttering idiot. More

NO NO NO NO NO NO NO if someone ever threatens to run me over with their car, I hope they are driving a car purchased from this dealership...because it will NOT RUN. HOWEV if someone ever threatens to run me over with their car, I hope they are driving a car purchased from this dealership...because it will NOT RUN. HOWEVER, IF YOU CARE ABOUT WISELY SPENDING YOUR MONEY, YOU SHOULD RUN FAR, FAR AWAY AND NEVER LOOK BACK!!!! HORRIBLE DEALERSHIP. NO ETHICS. NO QUALITY. DO THEY EVEN KNOW WHAT CUSTOMER SERVICE IS? NO INTEGRITY. I HOPE THEY DON'T PAY THEIR MANAGERS....CAUSE THEY AREN'T WORTH THE ENGINE FLUIDS LEAKING FROM YOUR "NEW" CAR.....RUN FAST More

Bad Experience I can write a book about the issues I've encountered with this dealership, but it's not worth my time and I don't want to disrespect the individuals t I can write a book about the issues I've encountered with this dealership, but it's not worth my time and I don't want to disrespect the individuals that did choose to help me. But the service department was very unprofessional and unorganized. Customer service was very rude. I strongly suggest you stay away from this dealership. By all means I'm not trying to bash on AutoNation FORD, but I just don't want other individuals to go through what I went through with getting my vehicle properly diagnosed by the service department. More

It was a miserable, hot Arizona day, and my daughter's a/c was out in the car she just purchased from a private party (funny how that happens, huh?). Mike is my regular service adviser for my daughter's a/c was out in the car she just purchased from a private party (funny how that happens, huh?). Mike is my regular service adviser for my Ford, and I stopped by to see if he could help us out in a pinch. As usual, he came through and we left with icy cold air, and were charged a reasonable amount. More

The bluetooth on my brand new Escape would not work. I came into the dealership 5 different times and they could not fix it. Joseph was entirely unprofessional and flirtatious, even saying that it was too came into the dealership 5 different times and they could not fix it. Joseph was entirely unprofessional and flirtatious, even saying that it was too bad he was working because otherwise we should go to his apartment while I waited for service. Yuck! Now after telling him that I will be going to another dealer, he continues to call and email me asking for a report of what the other dealer is doing to fix my car. He needs to leave me alone. More

We're very excited about our new Ford (not bought at a Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushe Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushed around, and made to feel ignorant about our car. We'll be looking into other Ford dealership in the future for any services we may need. More