AutoNation Ford South Fort Worth - Service Center

Making the appointment was easy online, was told 2-weeks when dropped off. But that turned into 5-weeks. The vehicle sat on the lot 4-weeks before the tech could even look at, plus a week to repair. In when dropped off. But that turned into 5-weeks. The vehicle sat on the lot 4-weeks before the tech could even look at, plus a week to repair. In today's world I completely understand that there is only 1-tech to do Heat/Air work. What I don't understand is why I have to be without transportation while my truck sits on a lot waiting for a repair slot that is weeks away! I was bringing the truck back, after a previous multi-week wait the first time, only to find out that the repair caused another issue. This issue does not even get you bumped to the head of the line, nope back to the end of the line and wait 5-more weeks. The first visit I received good communication, this time there was no communication (unless I called). Once it was taken into the shop I received a picture showing it was the shop, then a call when repaired and ready for pick-up, that was it. I understand that the drop off, leave and comeback weeks later common 'post Covid'. Ford should be a be a big enough company to modify their scheduling process to deal with these issues. Why can a person not make a "wait in line" appointment? This would allow the vehicle owner to use their vehicle and drop off on future date that is closer to when tech is closer to being available. This could cut a person's time without in half. Being without a vehicle for multiple weeks, bumming/paying for rides to get to work is ridiculous. And in my case, the vehicle was completely drivable, just no heater. So thinking about how much it was costing me for rides when my truck was just sitting idle on the lot collecting dust was so irritating. This repair was good this time and I appreciate the service group doing what they can, but I feel that Ford's scheduling system is causing them undo stress. There has to be a better way.... Comment regarding POOR on drop off/pick up below. Dropped off at 5pm, the power had gone out and the service dept was locked up. Went to the front showroom, everyone standing around, NO ONE volunteered to help. I finally approached one person to ask for help, they did help, found out he was the manager (why didn't he volunteer to point me in the right direction in the first place). Went to pick-up at 5pm, the service area was a ghost town. Again went to the front to ask for help, the person said someone is there and stormed off in that direction. He found one person back in their work shop. Pretty sure insurance would not like me walking around in there. Both times I called in advance to let them know that I would be there at 5pm, was told both times that it was ok to do so until 7pm. Short staffing is understandable, but don't take out on the customer when they ask for assistance. Post a sign letting customers know where to go so they don't wander around searching for help. And I am recommending this service center only because they did ultimately get the job done. I feel most of the people working there are doing the best they can, but the overall dealership/Ford is letting them down not providing resources. More

Called to set up appointment never received a call back after 4 days decided to go and see if they could do a service. after 4 days decided to go and see if they could do a service. More

Lounge not clean, old, needs update. Service tech did not update me and left without telling status of work. 2 and a half hours for a scheduled oil change is too long. Service tech did not update me and left without telling status of work. 2 and a half hours for a scheduled oil change is too long. More

Easy to get an appointment and never a very long wait. Thank You for the maintenance y’all do. Thank You for the maintenance y’all do. More

I have been know them year and years bring my f350 to the service and those guys are awesome from the service throughout the salesman service and those guys are awesome from the service throughout the salesman More

great job see again one day and keep up the great work you guys do thanks again you guys do thanks again More

All I have to say is that the service writer we use all ways has our trucks ready on time. ways has our trucks ready on time. More

brought my 2018 to dealer for repairs covered under extended warranty. main issue is they had my truck for three weeks and never diagnosed or started repairs. i was misled by the autonation regional extended warranty. main issue is they had my truck for three weeks and never diagnosed or started repairs. i was misled by the autonation regional call center that the dealer would be ready to start on my car the next monday so i took the car in the saturday before. second issue is service department not once contacted me to provide status. i had to call multiple times on the chance someone knowledgeable would answer the phone. finally after nearly three weeks of getting led along thinking work would start shortly i was informed that it would be at least another four weeks before the only mechanic in the assigned work lane could start work. my other option offered was to pick up my truck and take it to another dealer, which i did. now my truck is getting worked on and i have a service advisor that actually gives me status regularly. even though the new dealer is on other side of dallas i am glad i didn't waste any more time with autonation s ft. worth. i had stopped using them before when i was told they dont do appointments and with this latest experience i wont be coming back More

Great service, and great pricing! Shout out to Cameron Clark for a job well done! Thanks! Shout out to Cameron Clark for a job well done! Thanks! More

I brought the car in to be connected to the computer to see why my key was having a hard time starting. I was told to drop it off and in 3 weeks it would be connected to see what was wrong with it and then see why my key was having a hard time starting. I was told to drop it off and in 3 weeks it would be connected to see what was wrong with it and then would probably order the part. No rentals available so I wouldn’t have a car during this time for work, etc…. After about 4 days then I found another shop and picked it up. It shouldn’t take that long to look at a car. This is not acceptable service. More