AutoNation Ford St. Petersburg - Service Center

My visit was very efficient. I was in and out very fast. Everyone was friendly. They did a good job of keeping me informed. I was in and out very fast. Everyone was friendly. They did a good job of keeping me informed. More

I originally schedule an appointment for my 2017 Ford Explorer because there was a leak that I believed was from the windshield but we were not sure if it could also be the sunroof. It was the beginning Explorer because there was a leak that I believed was from the windshield but we were not sure if it could also be the sunroof. It was the beginning of August but we were unable to get an appointment until September 5th. During this wait, the rear hatch door stopped opening and the light on the dashboard was saying that it was ajar, even though it was closed and unable to be opened. We added it to the appointment. My husband and I dropped it off on September 4. On September 5 I received a phone call going over what we asked for. I was told that they could probably not get to my vehicle until the end of week due to vehicle damages that occurred during the recent storm. I work from home, so I was fine leaving my vehicle to accommodate this. On Friday we received a long list of items that were determined to be necessary for my vehicle. I had to call and ask which ones would fix the leak problem and hatchback door. We also had an engine mount and serpentine belt replaced, based on the recommendations. This was about half of the list sent to us but was still going to be over $2500. I was advised that they would not have it done until Monday, at the earliest, and I told them to take their time because I do not need the vehicle anytime soon. When I did not hear anything, I called on Friday (Sept. 15) and was told that it was ready and they thought they had texted me. I told them it was no issue and we would be by the next day to pick up the vehicle. On Saturday, I went to pick up the vehicle and paid $2900. My vehicle was then pulled around. I got into the vehicle and noticed that the dashboard light said that the back hatch was open. I pressed the button to open the hatch and it was not working. I had been charged for this $800+ repair. I turned the vehicle off and went back inside. The employee came outside and could not get the hatch open. He reviewed the summary of work and confirmed that it stated that the hatch was fixed with the replacement part(s). The mechanic that worked on it would not be there until Monday, so I left the vehicle at the dealership. On Monday, September 18, I received a call and was told that the technician thought that the selected option to replace the part was not selected and therefore he had not done the work. AND they have now replaced the part but a larger issue is that the keypad on the side of the car may be short-circuiting the back hatch and may cause it to go out again. They can fix the part for an additional $500. NOW I’m angry. I was charged and there was information regarding the part being replaced on the summary that was provided. Was any of the other work even completed??? And to top it off, they want to charge me another $500? They charged me for something that they did not even do!! They acted as though there was nothing wrong with what had occurred and were trying to get MORE money from me! I told the employee I would talk to my husband and call him back. After talking to my husband we agreed that this is the EXACT definition of sleazy car dealership/mechanic and he would swing by after work, without notice, and examine what was going on. He arrived and had someone walk him through all of the services done on the vehicle, pointing out new parts, etc. Then the employees downplayed the importance of the keypad replacement to him (which was emphasized as very important to me on the phone). My husband got the key for the vehicle and left. We retrieved the vehicle that evening and we will NEVER step foot on that property again. It’s not even worth going back for the 24-month warranty on parts because you just can’t trust them. And honestly, I can scratch any AutoNation dealership or AutoNation service center off my list because I can only presume that this is the business model. More

Using the app really worked Sarah was very nice to work with no complaints she has a great attitude with no complaints she has a great attitude More

Alex gave me a four day estimate to pick up my car and the service team had it ready in two! Sarah was friendly and quick at checking me out. They also accommodated an Uber to take me home after I dropped the service team had it ready in two! Sarah was friendly and quick at checking me out. They also accommodated an Uber to take me home after I dropped my car off. 5 stars. More

Nicholas, my Service Advisor, did a great job keeping me informed about the status of my car repair. He was very responsive, friendly, and professional. AutoNation has been a reliable provider of service ad informed about the status of my car repair. He was very responsive, friendly, and professional. AutoNation has been a reliable provider of service advice over the years; I look forward to keeping the relationship going forward. More

Great customer service, very professional and knowledgeable. I would recommend everyone to visit AutoNation Ford knowledgeable. I would recommend everyone to visit AutoNation Ford More

Mickey is my service advisor and she goes above and beyond with helping me schedule and maintain my Explorer! She's a keeper! beyond with helping me schedule and maintain my Explorer! She's a keeper! More

Timely service, easy to get to, friendly and communicative specialist in Nick. I will definitely use AutoNation again for all my ford's! communicative specialist in Nick. I will definitely use AutoNation again for all my ford's! More

Trustworthy technicians and staff. I wouldn’t take my truck anywhere else. AutoNation Ford has been my family’s dealership for years. I wouldn’t take my truck anywhere else. AutoNation Ford has been my family’s dealership for years. More

When our vehicle needs service I am confident that our service agent Samir will get what needs to be done, done. He calls to give updates and I feel he does a great job. I trust his knowledge and expe service agent Samir will get what needs to be done, done. He calls to give updates and I feel he does a great job. I trust his knowledge and expertise and it makes me feel that having my truck serviced at this dealership is the right place. More