AutoNation Ford St. Petersburg - Service Center

The service was great as always! I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. More

Love My Flex I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles ar I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles are in the best shape possible. My vehicle had more than 100k on it and the service person told me the cost to repair my vehicle far outwayed the value. After researching I found that was actually the case. I went down the next week and bought my Flex. More

Excellent Service About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my sales process wasn't the greatest, I did still ended up going with the dealership and my experience with the service department has made sticking with the dealership worth it. So far I've only to have routine maintenance done on my car, but every time I'm there I"m always treated with respect and get A+ service. Everyone is very friendly and makes sure that all of my needs are handled in one visit. I do recommend this dealership to friends and family often. More

Damaged my car and won't fix Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-aroun Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-around, I noticed a paint defect that came from the factory. They agreed to have painted and we dropped it back off three days later. It took a week to fix the paint, which is understandable. Upon picking the vehicle back up we noticed that the drivers side windshield column had a gouge in it that was not there when we dropped it off. Again, they said they would take care of it reluctantly. Mind you, we live almost an hour from the delearship so it's not very convenient to just drop it off. They agree to pick the Explorer up from my wife at her job, fix it and return it. Once again, walking around the vehicle upon delivery there was more damage that was not there previously. The drivers side tail light has four scratches in it!! They refuse to replace the tail light. We are very meticulous about our vehicles and inspect them daily. My wife and I know that it was not there when they took possession of her car. I will never deal with them again. More

TERRIBLE Dealership . TERRIBLE Dealership I have never seen before. Dropped my car for 3 days don't hear anything from them and make a phone call never pick up, Call cust TERRIBLE Dealership I have never seen before. Dropped my car for 3 days don't hear anything from them and make a phone call never pick up, Call customer service....they don't even know what's going on . Only one thing they can do is just transfer phone call. Never ever again. More

30 DAYS FOR ACCIDENT REPAIRS STILL NOT DONE TERRIBLE WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AN WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AND WE WHERE TOLD TO BRING IT HERE TO HAVE THE REPAIRS DONE,THE EMPLOYEE ARASH SAID HE WOULD TAKE CARE OF US NO PROBLEM LOOK OVER OUR CAR SAYS REPAIRS WOULD COST 3-4K AND IT WOULD TAKE 2 WEEKS TO FIX NOT TO WORRY,SO 13 DAYS LATER THEY CALL US TELLING US THE CAR IS DONE,WE CALL OUT OF WORK TO GO ALL THE WAY DOWN THERE FROM PALM HARBOR THINKING OUR CAR IS ALL DONE.BOY WHERE WE IN FOR A SHOCK THE PAINT JOB WAS NOTHING SHORT OF TERRIBLE A 2 YEAR OLD COULD HAVE DONE A BETTER JOB,PLUS THE RUINED THE WINDOW TINT DIDN"T REPLACE BOTH WHEEL COVERS THE WHOLE CAR WAS SO DIRTY,OUR GAS TANK WAS EMPTY STAINS ALL OVER THE INTERIOR AND HERE WE ARE 30 DAYS LATER AND ITS STILL NOT DONE BEWARE PEOPLE TAKE YOUR CAR ELSEWHERE!!!!!!! More

They forgot to bolt parts back on! Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people are nice enough but I am now afraid to drive my truck as they have even gone as far as to not bolt items back on! Timeline is below if you care to know: * Brought the truck in because the transmission was slipping. They claimed they fixed it. * Brought the truck back as the transmission was still slipping. They claimed they couldn't feel it. Told me I had to come in and show them which I did and it slipped. Then, almost magically they found a bulletin about this issue and fixed it. I picked the truck up *Driving my daughter to school I hear a sound coming from under the truck that sounded not good to my untrained ear. I take it back. * They call me to tell me it is a catalytic converter but I am lucky its under warranty!??? * They call me to tell me it wasn't the catalytic converter... They forgot to bolt pieces back on!! * I go to pick it up and the porter actually gives me the car with a check engine light on??!! * I was late to a meeting so I took the car but called them at the same time. * I bring the truck back and they claim it was a magic key cycle that broke the O2 sensor and it just so happened on the 4th time I picked my car up from them! They still have my car and the general manager has assured me his crack team of mechanics will make my car run great again. I explained to him I wouldn't trust his guys to fix my daughters radio flyer. THEY FORGOT TO BOLT A PIECE OF MY CAR ON. Needless to say, I will never trust my vehicle and the sad part is am just about to pay it off! The people are nice but they have ruined a great truck that had no problems until 72k miles and I am sure it will be done for in 10k. More

The WORST Service - Customer Rip-OFF Dealership brought in a new ford for warranty service. attempted to charge me $250, for work i ultimately took to another ford dealer for covered, free warranty brought in a new ford for warranty service. attempted to charge me $250, for work i ultimately took to another ford dealer for covered, free warranty repair service. this dealer is a scam artist. More

Rudest People I've Ever Encountered!!! I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem to be shot. They have a 3 year free replacement - prorated after that up to 100 months. I called this dealership and asked for Service, explaining my situation. The (very) rude woman who answered there informed me they were only open until 3 pm and not taking any new appointments. I told her I wanted to check into just bringing the batteries in and changing them out. She flipped me over to Parts. I talked to the guy there and asked if there was any way they could look on their records (I would presume Ford has an integrated system - that certainly appears to not be the case) and check and he VERY rudely told me no. I just hung up on him and thought of going in and seeing the general manager or owner since I am the person with a vehicle on Christmas Eve that will not crank over what appears to be failed batteries but thought better of it. People like that should not have jobs and deserve to be fired. Ridiculous! More

Poor Communication I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the m I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the morning of my appointment I checked-in for my scheduled appointment and clearly restating the exact problem (a broken windshield washer hose), I sat for 1 hour until a technician returned to tell me I had a broken washer hose which would have to be ordered. I express my disappointment that it took an hour to restate the problem. I was informed that it took so long because I did not have an appointment; and that they were not a parts wholesaler. If the service personel choose not to listen to the vehicle owner and cannot coordinate with their scheduler, I cannot think they are competent to handle even simple repairs without wasting my time and money. I will order the part on-line and repair it myself. I will also be looking for another dealership for warrant work More