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AutoNation Ford Valencia

Valencia, CA

Overview
Reviews
Vehicles
4.5
1,201 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
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23920 Creekside Road

Valencia, CA

91355

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Showing 1,201 reviews

July 27, 2023

I went in with an appointment booked online (not over the phone) and they didn’t even have it on their system so I had to wait 2-3 hours more just for an oil change. Wish there was better communication More

by dacklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 01, 2023 -

AutoNation Ford Valencia responded

Hi Dacklin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.

July 25, 2023

The service was quick and friendly. Offered shuttle ride but wasn’t necessary. Overall a good experience. More

by Kevintsiligian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
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Jul 27, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for sharing your positive experience! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 25, 2023

Service dept was really helpful. Good with giving updates and calling to let me know what’s happening. More

by Bg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall
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Jul 27, 2023 -

AutoNation Ford Valencia responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 25, 2023

Great service as always. Sam is always very helpful every time I need to get service done More

by nanakri12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 30, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. If you ever need help, just give us a call. Happy motoring!

July 24, 2023

I went into Ford to get my new explorer serviced and while they did a great job, I was surprised to hear they don’t do car washes with their services. I went from a Hyundai of 9 years to a Ford this las More

by Explorerkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 27, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (661) 382-4700 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

July 24, 2023

Convenient location, the lobby area is kept nice and cool during the hot summer days which makes the waiting pleasant while your car is being serviced. More

by coachlou25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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Jul 28, 2023 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

Amin was very helpful and a good communicator. We purcjhased an F-550 which is not a selection in the dropdown below. More

by lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amin
Report | Print
Jul 28, 2023 -

AutoNation Ford Valencia responded

Hi Lisa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Good service, on time and fast. The only opportunity is the couchs on the waiting area might be updated More

by jjayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry dont recall, was a lady
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Jul 24, 2023 -

AutoNation Ford Valencia responded

Hi Jjayala, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 21, 2023

Great Service ! Fast and easy couldn’t have counted on a better dealership then Autonation Ford ! Sam White was my service advisor and was very helpful to the servic More

by Ronaldavenenti12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam White
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Jul 26, 2023 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.

July 20, 2023

Service team at this dealership is always so helpful and prompt with friendly service. I will keep coming to this dealer for my service needs. More

by monicaperez72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan and Nikki
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Jul 25, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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