AutoNation Ford Valencia

I like the way that I have always been served at the dealer, they are kind and friendly. I also like the way they try to accommodate my needs. dealer, they are kind and friendly. I also like the way they try to accommodate my needs. More

Greg communicated extremely well, and the repair time was very quick. My only complaint is that the labor costs are significantly higher than I expected in relation to the cost of the parts. However, they d very quick. My only complaint is that the labor costs are significantly higher than I expected in relation to the cost of the parts. However, they did a great job in getting the work done. I would recommend Greg to anyone in the future. More

Sam is hard to get a hold of but to me that means he is just a hard-working, busy guy. Everything I wanted to get done on my car was done and Sam made sure if it. Sam gets five stars from me. just a hard-working, busy guy. Everything I wanted to get done on my car was done and Sam made sure if it. Sam gets five stars from me. More

I had a recall-related repair. The dealer had the part and took care of it in less tham half a day. The dealer had the part and took care of it in less tham half a day. More

Angie is an amazing salesman, she’s very friendly and willing to help whenever you need willing to help whenever you need More

Professional, courteous, and gets the job done . I always feel welcome and treated well. Won’t let anyone other them to do maintenance on my F150 I always feel welcome and treated well. Won’t let anyone other them to do maintenance on my F150 More

Super helpful with scheduling and keeping me informed me my vehicle owl be ready. Made it effortless. my vehicle owl be ready. Made it effortless. More

This is our second Ford Edge and most of our service has been at the dealership. The service team is helpful and very on time! been at the dealership. The service team is helpful and very on time! More

I have had previous issues with some of the service department techs but working with Sam was a complete 180. He was responsive, and took care of what I needed right away. Was very happy with the servi department techs but working with Sam was a complete 180. He was responsive, and took care of what I needed right away. Was very happy with the service he provided. More

Bought a used 2019 raptor with around 46,000 miles. The buying process was easy but the service left me disappointed. It was advertised as Certified Used but less than 400 miles it was leaking coolant The buying process was easy but the service left me disappointed. It was advertised as Certified Used but less than 400 miles it was leaking coolant and made a rattling noise. Took it to the dealer and they had to fix the water pump, cam phasers and they told me that it needed an alignment. The warranty covered the pump and cam phasers but I had to pay for the alignment. Then right after I got it back from the service , the my Key activated and wouldn’t let me drive it over 80 or turn up the music and got rid of all the driving modes. I had to purchase another Key since the dealer only gave me one and the good thing was that the Ford in Tustin covered the labor but I still had to pay another $400 for the key and $150 for the alignment. It was frustrating as It was labeled certified and had these problems immediately and having to dish out more money when I had just purchased a $70,000 truck. But the part that frustrated me the most was when I called the dealer that sold it (Valencia AutoNation Ford) to talk to someone about what happened , they never got back to me and just blew me off. I called Thursday morning right when they opened at 9am and talked to whoever answered and said he was going to talk to the manager and see what they could do, and am writing this review on Sunday and never heard back. I’m disappointed because I bought a BMW from AutoNation and had a great experience but not this time More