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AutoNation Ford Valencia

Valencia, CA

4.6
1,194 Reviews
If you're shopping for a Ford in the North LA area, be sure to visit AutoNation Ford Valencia. Our state-of-the-art showroom features one of the largest inventories of new and used Ford vehicles for sale in the area, including the latest new cars, trucks, and SUVs. Located on Magic Mountain Pkwy at the Valencia Auto Center, our showroom is easy to find, too. Whether you're shopping for your first Ford, or are a longtime Ford owner, our team at AutoNation Ford Valencia is here for you!
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23920 Creekside Road

Valencia, CA

91355

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Showing 1,194 reviews

December 16, 2021

Mike & Greg are awesome professionals. They took great care of me in a timely manner. The work as performed flawlessly and I couldn’t be happier. Highly recommended! More

by Adrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mance, Amin Khouja, Greg Speer
December 16, 2021

I always stay with my advisor Mike M, he is a professional yet very warm in his greeting. He makes me feel comfortable and trusting leaving my vehicle. The tech's are wonderful they take care of More

by galgirl814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike M in service consultant, Hippy Ortiz, Hector tech, greeter who brough my car to me did not get the name
December 15, 2021

Excellent communication from Frank as to repair status of the repairs.. The demand for a review is annoying More

by JEZinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 17, 2021 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 15, 2021

The dealership was good and sales staff was great working with mr baig who deliver my new expedition 2021 More

by hamer toyota
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Baig Mirza
Dec 15, 2021 -

AutoNation Ford Valencia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Valencia! Drive safe, and we'll see you on the road.

December 14, 2021

Extremely friendly service. The process was quick and they were able to find me the car I wanted in a timely manner! More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra, Corey Dalgetty, Bill Henderson, Scott Husted, Baig Mirza, Carl Lythcke, Cody Coffey, Sydney Thorp
Dec 15, 2021 -

AutoNation Ford Valencia responded

Hi Heather, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

December 14, 2021

My car was in and out within hours. The staff was responsive and very helpful. I got a text at 6:40 and the car was done at 12:30. More

by kandjmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg
Dec 15, 2021 -

AutoNation Ford Valencia responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Valencia

December 11, 2021

Very good experience. However since I was getting a motor replaced I just should have been told how best to break in a new motor. More

by tlz24753
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Dec 13, 2021 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 09, 2021

Thanks Mike for all your help. He always takes care of us when our truck needs to be fixed. More

by lindseyverdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 13, 2021 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 09, 2021

I was satisfied with the repair on my vehicle. Nothing bad to say about the experience, but knowing that dealer repairs are generally more expensive, I expect top level service from all people involved. More

by sdwatanabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Coffey
Dec 13, 2021 -

AutoNation Ford Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.

Dec 13, 2021 -

sdwatanabe responded

Just have a clear protocol when coming in for service. Please check in at the service desk....a sign like that. Or wait in your vehicle a service rep will come out to meet you. The same when picking up your car. Have a sign, please get your paperwork at the service desk first. Or please go to the financial office first. This also could be clarified on the phone call by the rep. When you pick up your car your paperwork will be at the financial office. Train your service reps to discern the difference between a 68 year old customer and a 25 year old customer. Older people appreciate either Mr. or sir. First names are okay, but "buddy" definitely is out. Like I said, when you are perceived as the more expensive option for servicing a vehicle, you need to be top notch in customer relations, otherwise why go here?

December 08, 2021

Worked with Brian Ayala and purchased a new f250 from online. Easy to work with good guy. Got a great deal and everything went smooth. Thank you guys! More

by Djvance05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ayala
Dec 13, 2021 -

AutoNation Ford Valencia responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

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