AutoNation Ford Valencia

Greg in the service department has consistently delivered exceptional service. I have a '94 F250 7.3L IDI diesel that I bought new. He's been totally candid about what they can and can't do for me -- all of exceptional service. I have a '94 F250 7.3L IDI diesel that I bought new. He's been totally candid about what they can and can't do for me -- all of his diesel mechanics have been born after my truck was built. But for everything other than engine work, this service dept. has been honest and reliable. More

Very responsive and friendly. The entire staff was indeed very communicative though the whole buying process. The entire staff was indeed very communicative though the whole buying process. More

Veronica Archer was excellent at the desk. Waited four days for them to look at it which was not good. They should only give appointments if they know they can work on your vehicle right away. Waited four days for them to look at it which was not good. They should only give appointments if they know they can work on your vehicle right away. Calls I made to check on status were not returned. They found a shifting problem but I couldn’t leave the car any longer - after four days - so I hope it does not recur.; it was not fixed. Overall, OK, I guess, but only because Veronica was helpful and the people were friendly. Such s-l-o-w service. More

The service dept. Morgan is amazing, she’s always giving me updates when my vehicle is in the shop. Morgan is amazing, she’s always giving me updates when my vehicle is in the shop. More

Pretty good the only problem is that they did some minor scratches to my car but they are going to fix them. scratches to my car but they are going to fix them. More

Horrible. I won’t be returning or sending customers your way. Service department (Laura) is horrible, after my vehicle got ruined on your lot after having the I won’t be returning or sending customers your way. Service department (Laura) is horrible, after my vehicle got ruined on your lot after having the AC Blend door fixed. Then the auto body shop “tried fixing it just for it to go back. It was a 3 week ordeal. Austin Sales Manager is horrible, had to have an employee call him on his cell phone after he went into hiding not wanting to deal with the situation. Instead of making things right with my vehicle Austins answer was “just give it back to us” then i had to get the GM Cole. After now demanding to Austin i would like to speak with Cold since Austin did not want to get any resolved besides turn in the vehicle. Once Cole was present things were getting better. Overall experience, very unsatisfied and won’t be returning. Paul S, and other Paul were GREAT! They should be in for a promotion or highly recommended for the next promotion. More

Gregg in service is very professional and efficient. Always in touch with what my vehicle is in need of. Always in touch with what my vehicle is in need of. More

Took my RV for simple Ford-related service when every other Ford dealer refused it. other Ford dealer refused it. More

Everyone we dealt with was very knowledgeable and professional. I will definitely tell my friends. professional. I will definitely tell my friends. More

Was a just great experience. Brian was the best salesman I have ever worked with. Brian was the best salesman I have ever worked with. More