AutoNation Ford Valencia

I was greeted immediately when I walked in the door. They said my car would be ready in a few hours and it was. They even washed my car and had it up front when I arrived to pick it up They said my car would be ready in a few hours and it was. They even washed my car and had it up front when I arrived to pick it up More

I'm always treated like family. I am handicapped and Mike treats me as if I am his only customer. He sees to all the vehicle concerns of my car and makes sure I am comfortable and safe while waiting fo Mike treats me as if I am his only customer. He sees to all the vehicle concerns of my car and makes sure I am comfortable and safe while waiting for my car to be serviced. George the shuttle driver is kind and always professional while transporting me to and from the dealership, helps me in and out of shuttle with my mobility equipment. Each time I have my car serviced I leave with a big smile under my face mask! Great place, outstanding people and service, thank you all. More

This was my first time at the Service Department in a number of years. The folks there were very nice. I dealt with Mike M who was very personable, friendly, and helpful. I was very pleased with how t number of years. The folks there were very nice. I dealt with Mike M who was very personable, friendly, and helpful. I was very pleased with how things went and would certainly recommend this particular Ford Service Department to others. More

I have had continuous issues with my 2017 f250 diesel for the last 4 years and the problem still has not been fixed. It’s been to this dealership 3 times in 2021 for the same problem. The last time I brought the last 4 years and the problem still has not been fixed. It’s been to this dealership 3 times in 2021 for the same problem. The last time I brought it in I called the dealership multiple times and even went in twice after not hearing back from them after almost 3 weeks of calling in. More

Greg is the best. Dealing with him before his hair went gray!!In on a recall, not customers fault, Ford should pay for rental due to their faulty parts. gray!!In on a recall, not customers fault, Ford should pay for rental due to their faulty parts. More

Gregg was truly helpful. He kept me informed on my completion time & offerred me beverages while I was waiting. He had a sense of humor, so the situation was kept light. Customers appreciate this. completion time & offerred me beverages while I was waiting. He had a sense of humor, so the situation was kept light. Customers appreciate this. The price was as expected & fair. More

I gave 4 stars because they have a small waiting area, the service was excellent. When I call, I got the appointment sooner than expected. Greg was kind and answered all my questions. the service was excellent. When I call, I got the appointment sooner than expected. Greg was kind and answered all my questions. More

Service writer was great. Was not able to get all repairs done as I needed the vehicle. As all 4 tires were changed it would have been great if they checked the tire pressure before releasing the vehicle ba done as I needed the vehicle. As all 4 tires were changed it would have been great if they checked the tire pressure before releasing the vehicle back to me. The pressures were 35, 39, 35 and 47. Clearly not correct. So I had them take the vehicle back to balance the pressures out and apparently a valve stem broke while the tech was releasing air. I ended up having to wait over an hour for my truck after having been told it was done. More

The serice given to my car was in a timely and professional manner. Kudos to the staff and service people that made this possible. Even though my jouyrney is a 50 mile one way trip is is worth i professional manner. Kudos to the staff and service people that made this possible. Even though my jouyrney is a 50 mile one way trip is is worth it. More

The service was excellent and quick - drop off was easy and Mike was very knowledgable about my vehicle even though it wasn't a Ford. Will definitely return. and Mike was very knowledgable about my vehicle even though it wasn't a Ford. Will definitely return. More