AutoNation Ford Valencia

new 2017 Ford Raptor Steven Jones and Kevin Hansen made my experience a very positive one for my purchase of a new 2017 Ford Raptor. Thank you! Dave B Steven Jones and Kevin Hansen made my experience a very positive one for my purchase of a new 2017 Ford Raptor. Thank you! Dave B More

Not a good experience Purchased two cars from this place through a Wescom credit union event. The customer service my husband received was very crappy. We made numerous a Purchased two cars from this place through a Wescom credit union event. The customer service my husband received was very crappy. We made numerous attempts to contact them and were having a problem getting return phone calls from them regarding a key fob they told my husband they would get for him upon purchasing the vehicle. Rosie & Alex never bothered to follow up with us regarding this situation. Typical dealership all nice to you until you take delivery of the vehicles. They did not deliver what they promised, we've never been treated so poorly from an Autonation dealership until we came across these guys. Our credit union want's to know how we were treated and I'm more than willing to share this review with them. My hope is they won't be invited to participate in another event with our credit union as they don't treat the members of that credit union very well. Very unprofessional and will never do business with them again. They respond with a number to contact the general mgr that is not answered and puts you into an endless loop recording to their dealership. Shady. More

Horrible Service Department They do not care about customers at all. They charge more than quoted. Shameful business practice. Avoid like the plague. Any other dealer would be be They do not care about customers at all. They charge more than quoted. Shameful business practice. Avoid like the plague. Any other dealer would be better. More

Broken Sunroof with zero timeframe to repair, under warranty The sunroof is broken on my f150, still under warranty though. Irene at service said it was an expensive repair but has no idea when parts will come i The sunroof is broken on my f150, still under warranty though. Irene at service said it was an expensive repair but has no idea when parts will come in? It is stuck open and i guess i have to deal with the rain etc.... until the parts come in? She couldnt even give an estimate on time, and basically came across thats its expensive and their in no hurry to fix it and i have to deal with it? Ughhhhh!!!! More

Service Dropped truck off Saturday morning for maintenance service, received no call it was ready and they performed unnecessary, uncovered and unauthorized r Dropped truck off Saturday morning for maintenance service, received no call it was ready and they performed unnecessary, uncovered and unauthorized repair and won't give us our truck back until Monday. 36 hours for a service and trying get to make us pay for a battery we didn't need or authorize 😡😡 More

VALENCIA FORD - WHERE IS MY REGISTRATION?? Bought CPO car on May 15, 2016 and have received nothing. DMV record shows it's still owned by previous owner. The 90-day temporary registration has Bought CPO car on May 15, 2016 and have received nothing. DMV record shows it's still owned by previous owner. The 90-day temporary registration has expired and tomorrow the original registration expires. This means, legally, we are not supposed to drive it. Went to the dealer on Friday and "Mo" referred us to "the DMV girl", Julie Steele, whose office is at the BMW dealer. She has not returned our call. What happened to the professionalism of returning calls within 48 hours (excluding weekends) - I do it with my callers and I'm just as busy as the next person. Why isn't anyone trying to make this right and keep my business? I guess my only option is to file a legal action. Shame on you Valencia Ford. More

Service overbooks times Bought used Ford Edge from Chevy dealer in the valley. Safety recall for fuel tank was not performed before I bought it. Took to my local Ford dealers Bought used Ford Edge from Chevy dealer in the valley. Safety recall for fuel tank was not performed before I bought it. Took to my local Ford dealership and 4 hours later they said fuel tank bolts need replacing because of salt corrosion. They said 30-60 minutes to replace, so made appointment for 10am and when I arrived they said 5 cars ahead of me and it will be 4 hours. I asked for my keys and left mad. So maybe my fuel tank will catch on fire while dragging it down the freeway...great! More

An absolute nightmare I could go on for a long review but here is the most important information the consumer needs to know: I bought a used 2014 Ford SUV from them that w I could go on for a long review but here is the most important information the consumer needs to know: I bought a used 2014 Ford SUV from them that was "certified pre owned" however so far two major lies have been revealed that prove it was not certified pre owned: 1. Has not passed smog, which has caused the DMV to hold registration and a ridiculous amount of hoops the dealership wanted me to jump through to get their screw up corrected. 2. Wheels unbalanced Both of these items were checked off as completed on the pre owned certification check list. The horrendous customer service I have had to deal with since is a whole different story. I bought this in July and it is September and I am still chasing them to achieve completed registration. I would advise any potential customers to take their hard earned money else where. More

Please don't do business with them!!! This is my story... found the car I wanted online using the ford website. Drove 2 hours to get there. Tested the 2014 Explorer, and bought it. Purchas This is my story... found the car I wanted online using the ford website. Drove 2 hours to get there. Tested the 2014 Explorer, and bought it. Purchased the $700 LoJack device and GAP insurance. LoJack was never installed so I requested my money back. Later, I refinanced my car and requested cancellation of my GAP insurance as well. That was 7 months ago. Still sending messages to Tyrone Woods (finance) and Joshua Jaramillo (sales person). They just ignore my requests. I just want my money back since I did not get the goods/services I paid for. Worst customer service ever. I think they believe they own my money but I'm not giving up. My money is hard earned money, this is not theirs. Please don't do business with them, they don't care about you and I won't ever come to them again. I will share this information so people is aware of them. Thank you. More

Great before sale, won't answer calls afterwards The sales and financing team at Autonation Ford Valencia were very pleasant and helpful when my wife and I purchased a 2013 Ford Escape for her. We t The sales and financing team at Autonation Ford Valencia were very pleasant and helpful when my wife and I purchased a 2013 Ford Escape for her. We traveled from out of state to get a good deal on "the" car that she wanted. It took 4 months to get the registration worked out with the state of Arizona. After owning the car for a year and a week, the drive belt separated and got pulled into the engine, causing 2200$ in damage. Repeated calls to the dealer to ask if they could talk with Ford about the warranty or the service plan they sold us that wouldnt cover the repairs were never returned. The only phone line that was picked up was by the sales department. Several messages were left with the automated system and with salesmen. Never got a reply. Great sales team.......not so good customer support. More