AutoNation Ford Valencia

Worst Car buying experience EVER! This was the worst car buying experience I’ve ever had!!!! I would not recommend this dealership to my worst enemy. From the Internet sales rep Steve This was the worst car buying experience I’ve ever had!!!! I would not recommend this dealership to my worst enemy. From the Internet sales rep Steve Lewis to the Finance person Ty Woods I have never dealt with such dis-honest, self-serving people. They wouldn’t accept my Capital One Blank Check (this is a pre-approval with Capital One) because they told me Capital One declined me. They were so kind as to find me a bank that would finance me that was of course through their finance department… How convenient! They made me feel like an absolute looser! Like they were doing me a big favor and I should be so lucky!!! When I called Capital One to find out why I was decline since I was already approved with a blank check I was told that they had declined an application from AutoNation Ford because I already had an approved application with them and they weren’t going to approve 2 applications for the same person with the same car! I was told by Capital One that they did that so I would see the supposed decline and use their available financing… at a higher rate I might add. Steve the sales person knew nothing about the car he was trying to sell me (it’s a good thing I had already done all of the research myself) and had me come back to the dealership twice. This should have been my first clue! Ty Woods NEVER listened to me. I live in a small mountain community where the only way to get mail is at the Post Office via a PO Box. The USPS doesn’t even recognize our street address and I had to provide a utility bill to show my physical street address. I re-iterated several times that all correspondence should be sent to the PO Box. The PO Box is our mailing address, and we do not get mail at home! 2 months later Im still waiting for my license plates and registration… Why? Because they sent my physical address to the DMV and the DMV mailed my plates and registration to my home address which technically doesn’t exist with the USPS so they were returned to the DMV!!!! I will never go back!!! Please think twice about buying a car with AutoNation Ford Valencia if you want a good car buying experience. If you’re looking for a horrible customer service experience with lying and cheating than this is the place for you! More

Carl made it so easy to deal with and to trust. He was very experienced and knows a lot. We will recommend this dealership because of him and we'll be back. very experienced and knows a lot. We will recommend this dealership because of him and we'll be back. More

Talked with Carl on the phone and made it very clear what I was looking for. I also told him I did not want to waste my time or his if he could not help me. He reassured me I would not be wasting my time so I was looking for. I also told him I did not want to waste my time or his if he could not help me. He reassured me I would not be wasting my time so I made an appointment to meet him the next day. When I arrived at Power Ford I was told he was not in today. I am mad that he did not call to cancel the appointment. I feel the way this was handled was rude and I will not deal with Carl in the future. I was passed off to Corey who did his best to try and help me but by this time I just felt like my business was not important and left the dealership. More

Baig was such a nice guy. I didn't feel pressured to buy. I felt very comfortable. I definitely will be recommending people to buy from him! I felt very comfortable. I definitely will be recommending people to buy from him! More

Very friendly and comfortable staff. They worked hard to get me the best deal they could. I appreciate all of their help and will recommend them. get me the best deal they could. I appreciate all of their help and will recommend them. More

I found my 2010 mustang online and worked out a deal over the phone and when I was ready to pick up my new car I had to fly in from the SF bay area and Howard came to pick me up at the airport and drive me b the phone and when I was ready to pick up my new car I had to fly in from the SF bay area and Howard came to pick me up at the airport and drive me back to the dealership where we did the paper work quikly so I could get on the road and back home. everyone at the dealership was very friendly and helpful with the buying process More

From first contact thru the purchase we were very pleased. We were looking for a specific new car with limited availability. Online we located the exact car we were looking for that had been ordered pleased. We were looking for a specific new car with limited availability. Online we located the exact car we were looking for that had been ordered by Power Ford Valencia. Once in contact with Baig, everything went smoothly from there. As we are from out of state (KS), we were a little apprehensive about the process, but Baig did an excellent job of answering questions and keeping us informed of the status of the car delivery. Paperwork was taken care of in the convenience of our home to secure the car. Our car was delivered to the dealership with perfect timing for our visit to California. Once we arrived at the dealership, we were immediately greeted, and went over the car specifics with Baig. He gave us a detailed explanation of the use of the car, and went as far as setting up our phones. Final paperwork was handled quickly and with all of our questions answered. With our unique situation of being out of state, we had an issue with registering the vehicle. Baig made sure that we got the appropriate document and even had it overnighted. In the past, we have dreaded purchasing a car. Baig and Power Ford made this purchase exactly the opposite. They were easy to deal with, honest, and quick, the way you can only hope a car buying experience would be. More