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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
703 Reviews

703 Reviews of AutoNation Ford Valencia - Service Center

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April 23, 2023

Horrible beyond horrible total disregard for my repairs on my vehicle I’m beyond disappointed and disgusted!! More

by floriappel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Speer
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Apr 25, 2023 -

AutoNation Ford Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.

Apr 29, 2023 -

floriappel responded

Tell the GM of auto nation to call me 8182377010 I called there no one can transfer me to GM I bet GM never calls me it’s beyond mismanaged there !!!

April 21, 2023

From the initial call to set up an appointment to checking out with the cashier, five stars! Thank you- it’s always a pleasure bringing my truck here for routine maintenance. More

by Pookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 24, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2023

i had a great experience at autonation ford. my service advisor Eric was very informative and helpful. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 24, 2023 -

AutoNation Ford Valencia responded

Hello Hector, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 18, 2023

We’re willing to keep looking until the issue was found and then kept me updated while it was being fixed. More

by Xcromoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
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April 18, 2023

Morgan buteyn is amazing. She took great care in keeping me updated and communicated every detail about my service. More

by Kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan buteyn
Report | Print
Apr 22, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2023

Gregg was great for service got me in and out quickly, only downside was its an older dealership and it shows. More

by jb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg
Report | Print
Apr 24, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 17, 2023

Greg communicated extremely well, and the repair time was very quick. My only complaint is that the labor costs are significantly higher than I expected in relation to the cost of the parts. However, they d More

by Charles J Lungren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Apr 24, 2023 -

AutoNation Ford Valencia responded

Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Valencia and we hope to be of service again in the future.

April 15, 2023

I had a recall-related repair. The dealer had the part and took care of it in less tham half a day. More

by AdmNaismith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Apr 21, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 13, 2023

Professional, courteous, and gets the job done . I always feel welcome and treated well. Won’t let anyone other them to do maintenance on my F150 More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service agent
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Apr 13, 2023 -

Terry responded

Kudos folks

Apr 21, 2023 -

AutoNation Ford Valencia responded

Hi Terry, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 13, 2023

Super helpful with scheduling and keeping me informed me my vehicle owl be ready. Made it effortless. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
Apr 21, 2023 -

AutoNation Ford Valencia responded

Hi Megan, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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