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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
706 Reviews

706 Reviews of AutoNation Ford Valencia - Service Center

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February 03, 2023

Morgan B. Is MY GIRL at ford. I’m on my 2nd Ford and she has been helping me for almost 10 years. She ALWAYS explains what is going on with my car, and finds t More

by stephaniejtiff013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan B
Feb 07, 2023 -

AutoNation Ford Valencia responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2023

Morgan very friendly Informed of everything that was happening Quick service Happy with the service More

by laurielatka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Feb 08, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 02, 2023

Dealership looks like it is from the early 90's or late 80's. Got my vehicle fixed but never once got an update without me reaching out first. Updating customers via text every day or two like Lexus does More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Veronica
Feb 05, 2023 -

AutoNation Ford Valencia responded

Hi Joe, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 02, 2023

Greg Spears always good care of my cars ne day as I am a widow and trust him. More

by gibsonzilpha85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gre Spears
Feb 05, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

February 01, 2023

Veronika, from the service department was so very helpful and efficient and helped us resolve the problem with our car. She followed up timely and got us in and out so quickly. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronika
Feb 05, 2023 -

AutoNation Ford Valencia responded

Hi Kathy, we're happy you found Veronika to be so supportive during your experience here at AutoNation Ford Valencia. If you need more help, our team is available to talk -- safe travels!

January 30, 2023

Service department was very efficient and nice. They got me in and out very fast and comfortable. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept staff
Feb 01, 2023 -

AutoNation Ford Valencia responded

Hello Norm, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 27, 2023

Good service, good people. They handled the service call very professionally and fully. Good news!. More

by pskavl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Jan 30, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

January 26, 2023

Greg was great. He promised me a time around he would have my truck ready and delivered. Thank you Greg!!!!! More

by Rhodge0229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Jan 31, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

January 23, 2023

I had a great experience with the check-in process to get an oil change and the service time was really good about an hour, customer service was fantastic. The only issue I had was there was no customer wifi More

by fordcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 26, 2023 -

AutoNation Ford Valencia responded

Thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, AutoNation Ford Valencia

January 22, 2023

I was so impressed by this Ford dealership. Quick and very attentive service. Shuttle was waiting for me when I left work. Mike was incredible! More

by abritlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Alfredo
Jan 24, 2023 -

AutoNation Ford Valencia responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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