AutoNation Ford Valencia - Service Center

Service is just poor overall. Took two weeks to change a leaking left axle part. And I had to follow up multiple times on the status. Took two weeks to change a leaking left axle part. And I had to follow up multiple times on the status. More

Great service department. Very helpful and understanding. Have been coming here for years. Greg Speer is the best. Would sincerely recommend them. Very helpful and understanding. Have been coming here for years. Greg Speer is the best. Would sincerely recommend them. More

We had a great experience with AutoNation Ford Valencia. Eric our advisor kept us well informed all along the way. Eric our advisor kept us well informed all along the way. More

Laura in service is amazing! Super quick & helpful always. Never have any issues when I need to bring my car in Super quick & helpful always. Never have any issues when I need to bring my car in More

Laura my advisor was very articulate and understanding of my service needs today. She made it easier to spend money here and trust your dealer my service needs today. She made it easier to spend money here and trust your dealer More

While I appreciate the politeness and professionalism of the customer service representatives who assist me during the scheduling process, my review centers on the broader service experience, which unfortun the customer service representatives who assist me during the scheduling process, my review centers on the broader service experience, which unfortunately falls short of expectations. Despite the representatives' courteous demeanor, the overall service lacks efficiency and effectiveness, leaving much to be desired. It's crucial for the entire service journey to reflect the same level of professionalism that the representatives exhibit, as this would significantly enhance customer satisfaction. Ford’s online service appointment booking system presents an expectation that selecting an available time slot with a service adviser will ensure timely and reasonable vehicle service, barring any necessary parts orders and technicians availability. However, my experience suggests otherwise; it is not uncommon for my vehicle to remain unserviced for one to three additional days before I receive notification of its readiness. This inefficiency raises the question: why allow scheduling if a service technician may not be available and/or parts for repair are not in stock? While I acknowledge the complexities involved in managing a high volume of vehicles, the current scheduling system fails to prioritize customer needs. The inconvenience of being without my vehicle is compounded when I must return for issues stemming from previous service, such as an improper reassembly leading to leaks that compromise my vehicle’s well maintained condition that prolongs my dissatisfaction. There is a pressing need for a more customer-centric and efficient approach to service scheduling. The quality of the product is undermined if the servicing process is fundamentally flawed. It is imperative Ford reevaluates its service mechanisms to enhance customer satisfaction and operational effectiveness. More

Communication not the best when I booked the appointment to discuss what I needed they told me something different when I arrive at the dealership with my maintenance plan in hand and with the final recei to discuss what I needed they told me something different when I arrive at the dealership with my maintenance plan in hand and with the final receipt, Galpin Ford Service Dept final line item on the final vehicle inspection very sparse at the dealership More

they took care of me with zero charge at all, even with my warranty recently expired. my warranty recently expired. More

The dealership exceeded my expectations. They were able to fix my vehicle issue and I'm less time than they quoted. They were able to fix my vehicle issue and I'm less time than they quoted. More

I love going to ford because they are so helpful and courteous Greg spears has helped me for many years and always get the work I need done it is a pleasure to go there and they never make me wait to lo courteous Greg spears has helped me for many years and always get the work I need done it is a pleasure to go there and they never make me wait to long much better than any other thank you ford More