AutoNation Ford Valencia - Service Center

I made an appointment and mentioned that my car had suddenly died. When I brought my car in to the scheduled appt, I was told they had no electric technician to look at my car and asked if I could keep suddenly died. When I brought my car in to the scheduled appt, I was told they had no electric technician to look at my car and asked if I could keep my car there until Monday and I said no. Then when I mentioned that my car is working fine after someone jumped my car, i was then told that there was nothing they can do if my car was now working fine. It left me unsettled and extremely frustrated. He eventually agreed to test my battery and after asking when the last I replaced my battery, he tells me yep, the battery is bad. That also gave me pause. I left feeling like no one cared that my car broke down and no one thoroughly examined my vehicle to see what the problem could be. Now i'm just hoping that my car doesn't randomly break down again, something that is very dangerous when you're a woman with a child. More

as always very friendly and pleasant. We are a Ford family and always know that we will be taken care of. We are a Ford family and always know that we will be taken care of. More

The recall on my 2021 Ford Escape was taking care with no issues, the advisor Javier was very nice and helpful. issues, the advisor Javier was very nice and helpful. More

They are very friendly and professional. Sam is very pleasant to work with. I always take my Ford Edge there, for I know it will get done right. The only draw back is, it doesn’t always g Sam is very pleasant to work with. I always take my Ford Edge there, for I know it will get done right. The only draw back is, it doesn’t always get done in a more timely matter. More

I was kept updated but my truck was there for over 3 weeks and I have noticed scratches in my truck that were not there before.😕 weeks and I have noticed scratches in my truck that were not there before.😕 More

Sam White was my Service Manager. It was very busy and he was very helpful when I had to leave the car for service, he arranged the rental car, so when I went to pick it up Enterprise It was very busy and he was very helpful when I had to leave the car for service, he arranged the rental car, so when I went to pick it up Enterprise already knew I was coming and I didn't have to wait. The service was great. Plus my vehicle was ready earlier than anticipated! Sam was courteous and called with updates and accurate costs. He was very efficient especially seeing how busy it was. More

I had an appointment to get a part put in that had been ordered. When I arrived I find out my service rep was out for the day, There were 3 other reps there doing there best "not" to acknowledge me. When a ordered. When I arrived I find out my service rep was out for the day, There were 3 other reps there doing there best "not" to acknowledge me. When asked if someone could help me, one of them walked into the back room, the other said "I'm in the middle of a claim" (on the computer) and the other said give it to someone else "I'm getting ready to leave". None of them had a person in front of them they were dealing with. (customer service 101-help the person standing in front of you , first) .Then Sam walked in and asked if anyone was helping me? and proceeded to help me, after apologizing for the wait. He was actually helping another person when I arrived, He then proceeded to tell me that the part/labor would be $700! I was so shocked! The rep that ordered the part originally had never mentioned the price to me. (I know, I should of asked, but the other part replaced was only $48.00!). That is a price you definitely want to tell someone before you order the part! Two of the reps were scrolling their cell phones the whole time that Sam was helping me. Sam called me later in the day to tell me that he felt so bad ,that he spoke to management and got the price reduced. Not only did he turn a horrible customer service experience into a "good one", he had my car washed, because it was so dirty! (weekend in Joshua tree). Who does that!?? My NEW Ford service rep, Sam does! Glad to know there are still good service reps like Sam out there :) More

I've been satisfied with this service department until my last visit. I realize my car's problem may not be typical of most Hybrid problems, I was told my car checks out fine. But I drive a lot therefore I k last visit. I realize my car's problem may not be typical of most Hybrid problems, I was told my car checks out fine. But I drive a lot therefore I know my vehicle well! I told the service advisor," I was not satisfied with their diagnosis". But they said I was good to go. I even reached out to Ford on Facebook, and was told I would be hearing from someone soon. I am still waiting (weeks).I really like my car but neither the service department nor Ford think I have a serious problem. But with Gas prices just below $6.00 a gallon, my car needs to be in optimal hybrid operation. If nothing is done I have made up my mind that after owning three Ford cars back to back to back, I will no longer consider buying Ford again! More

Always have been treated well by the service department and sales team. Have bought multiple vehicles from this dealership. and sales team. Have bought multiple vehicles from this dealership. More

Sam was amazing he kept me updated throughout the entire time my car was at the dealership time my car was at the dealership More