AutoNation Ford Valencia - Service Center

I had an appointment to get a part put in that had been ordered. When I arrived I find out my service rep was out for the day, There were 3 other reps there doing there best "not" to acknowledge me. When a ordered. When I arrived I find out my service rep was out for the day, There were 3 other reps there doing there best "not" to acknowledge me. When asked if someone could help me, one of them walked into the back room, the other said "I'm in the middle of a claim" (on the computer) and the other said give it to someone else "I'm getting ready to leave". None of them had a person in front of them they were dealing with. (customer service 101-help the person standing in front of you , first) .Then Sam walked in and asked if anyone was helping me? and proceeded to help me, after apologizing for the wait. He was actually helping another person when I arrived, He then proceeded to tell me that the part/labor would be $700! I was so shocked! The rep that ordered the part originally had never mentioned the price to me. (I know, I should of asked, but the other part replaced was only $48.00!). That is a price you definitely want to tell someone before you order the part! Two of the reps were scrolling their cell phones the whole time that Sam was helping me. Sam called me later in the day to tell me that he felt so bad ,that he spoke to management and got the price reduced. Not only did he turn a horrible customer service experience into a "good one", he had my car washed, because it was so dirty! (weekend in Joshua tree). Who does that!?? My NEW Ford service rep, Sam does! Glad to know there are still good service reps like Sam out there :) More

I've been satisfied with this service department until my last visit. I realize my car's problem may not be typical of most Hybrid problems, I was told my car checks out fine. But I drive a lot therefore I k last visit. I realize my car's problem may not be typical of most Hybrid problems, I was told my car checks out fine. But I drive a lot therefore I know my vehicle well! I told the service advisor," I was not satisfied with their diagnosis". But they said I was good to go. I even reached out to Ford on Facebook, and was told I would be hearing from someone soon. I am still waiting (weeks).I really like my car but neither the service department nor Ford think I have a serious problem. But with Gas prices just below $6.00 a gallon, my car needs to be in optimal hybrid operation. If nothing is done I have made up my mind that after owning three Ford cars back to back to back, I will no longer consider buying Ford again! More

Always have been treated well by the service department and sales team. Have bought multiple vehicles from this dealership. and sales team. Have bought multiple vehicles from this dealership. More

Sam was amazing he kept me updated throughout the entire time my car was at the dealership time my car was at the dealership More

MY TRUCK HAD A RECALL. I DEALT WITH SERVICE MANAGER SAMUEL WHITE. HE DID AN EXCELLENT JOB OF MAKING MY APPOINTMENT, EXPLAINING THE REASON FOR THE RECALL, AND HAVING THE I DEALT WITH SERVICE MANAGER SAMUEL WHITE. HE DID AN EXCELLENT JOB OF MAKING MY APPOINTMENT, EXPLAINING THE REASON FOR THE RECALL, AND HAVING THE WORK DONE IN A TIMELY MANNER. More

Not cheap but they get the job done efficiently. Service advisors are knowledgeable and helpful. Basic service and oil change ran me $115 and took 3 hrs. Service advisors are knowledgeable and helpful. Basic service and oil change ran me $115 and took 3 hrs. More

Mike Duff is the best ! I'll continue to come to this dealership as long as he's there. I'll continue to come to this dealership as long as he's there. More

Efficient, friendly and did what they promised. Car was completed when promised. I would recommend. Car was completed when promised. I would recommend. More

the personal in very kind and knows most of the answers I had also they respect my appointment and that’s very important had also they respect my appointment and that’s very important More

My service tech was spot on and handle all the car needs thank you Greg thank you Greg More