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AutoNation Ford Valencia - Service Center
Valencia, CA
707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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707 Reviews of AutoNation Ford Valencia - Service Center
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April 03, 2022
I took my explorer in for rack and pinion repair. It’s was fixed and then the mechanic found a major problem. I now needed a new transmission. I’m ever so thankful I got the extended insurance policy It’s was fixed and then the mechanic found a major problem. I now needed a new transmission. I’m ever so thankful I got the extended insurance policy. Everything was covered and so was my car rental. So, 45 days later I’ve got my car back. Thank you again to Mike Duff and the Ford team. More
by Spartan 74
Employees Worked With
Mike Duff
March 26, 2022
I did not have a good experience at my last service appointment, and I am very disappointed in Valencia Ford. I was told my car would be ready by 4pm (I dropped it off at 8:45am). I hadn’t heard from m appointment, and I am very disappointed in Valencia Ford. I was told my car would be ready by 4pm (I dropped it off at 8:45am). I hadn’t heard from my service rep, so I tried calling at 4:15 and wasn’t able to get through (no answer). I tried again at around 4:45 and left a message, no call back. I tried again around 5:15 and had to leave a second message. Again, no call back. I needed my car for that evening, which I had told my service rep that morning. My husband ended up having to walk from work to Ford (45 minute walk) to find out if it was ready since I couldn’t get a hold of anyone while I had to use our only car to get my kids to their practices. When my husband arrived, all of the service reps were sitting around chatting with each other in the room, which was infuriating, and of course, my car was sitting there ready to be picked up. Nobody notified us and nobody answered the phone or returned our calls, all while they were just sitting around casually chatting with one another. Completely unacceptable. More
by brittanylpetersen
Employees Worked With
Samuel White
March 25, 2022
Great service. Mike Duff did a great job keeping me informed of progress and when the car was going to be ready for pickup. A++++ Mike Duff did a great job keeping me informed of progress and when the car was going to be ready for pickup. A++++ More
by rhull
Employees Worked With
Mike Duff
March 24, 2022
I bought a used vehicle that needed minor repairs, and the dealership and service department were diligent in assuring that the parts and repairs were covered, completes and communicated timely. I appreci the dealership and service department were diligent in assuring that the parts and repairs were covered, completes and communicated timely. I appreciated the extra efforts and friendly demeanor of our service rep Javier as well. Very pleased with my experience. More
by kellyjoporter84
Employees Worked With
Javier
March 19, 2022
Upon arrival to the dealership for service I was immediately greeted by my service advisor Samuel White. He reviewed my account got me checked in and I waited in the lobby area. There is a Starbucks immediately greeted by my service advisor Samuel White. He reviewed my account got me checked in and I waited in the lobby area. There is a Starbucks coffee machine in the lobby area which was a nice treat. Service took about 1 hour and I was happy with the service provided. More
by Anita
Employees Worked With
Samuel White
