AutoNation Ford Valencia - Service Center

The dealership was nice and clean and everyone was friendly and eager to help. My service was completed in the timeframe as quoted. friendly and eager to help. My service was completed in the timeframe as quoted. More

Just because I drive an older truck and I’m Latino doesn’t mean I don’t have money to get the work done on my truck that I wanted done. I took it somewhere else for the main reason I wanted it done an doesn’t mean I don’t have money to get the work done on my truck that I wanted done. I took it somewhere else for the main reason I wanted it done and it was repaired with 6 simple parts that are in the steering column. According to the service writer it was going to take weeks and $1,500 in parts and another $1,500 in labor. This will be my last time I will step foot in this dealership. More

Left oil smudges and fingerprints all over the door, didn't complete the maintenance checks claimed (wiper blades need replacing, but checked off that they were fine), didn't measure brake pads, just wr didn't complete the maintenance checks claimed (wiper blades need replacing, but checked off that they were fine), didn't measure brake pads, just wrote down that they did with an incorrect measurement More

Mike, the sevice advisor was very accomodaive and the car maintanence was finished in a timely manner, . Also,during the wait, I was able to use a clean waiting area furnished with tables, to complete work maintanence was finished in a timely manner, . Also,during the wait, I was able to use a clean waiting area furnished with tables, to complete work for a non-profit organization. The staff needs to be acknowledged for their "customer matters" concerns. More

Friendly service and I was able to get my car service rather quickly, I made an appointment and they were waiting for me. My car was clean and delivered on time. The Technical Adviser was very helpful an rather quickly, I made an appointment and they were waiting for me. My car was clean and delivered on time. The Technical Adviser was very helpful and the cashier was great, She showed me how to use bonus points to cover for my oil change. Great experience and my oil change was literally free. What else can you ask for.covered. Buy American! More

The service is really good! However the salespersons have a lot to be desired. My car was being worked on, and I went to look at cars on the lot while I waited, and of course on However the salespersons have a lot to be desired. My car was being worked on, and I went to look at cars on the lot while I waited, and of course one of the salesman came out and I mentioned about the high prices and I told him that’s the prices are too high and it’s almost a ripoff and I wonder if Ford knows about this! Well anyways the guy just walks away saying something under his breath, that I couldn’t hear. I walked around some more and another salesman comes out and I say the same thing and he agrees with me and we had a great conversation about cars! More

The service advisor Mike did a great job. Truck was ready on time as promised. Truck was ready on time as promised. More

I was able to get scheduled in for service with short notice. Service advisor was professional and communicative. Great service notice. Service advisor was professional and communicative. Great service More

I was very pleased with the customer service . Greg kept me informed about my car. Greg kept me informed about my car. More

I like this dealership overall but the customer service department needs some improvement. I just don't get a vibe that I'm fully welcome here. No one was rude but not friendly either. Major issue though department needs some improvement. I just don't get a vibe that I'm fully welcome here. No one was rude but not friendly either. Major issue though was the guy who drove my truck to me for pickup after the service had the worst BO! My truck reeked for several minutes after. I had to open all windows and the moon roof to make it home. Just disgusting. More