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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
701 Reviews

701 Reviews of AutoNation Ford Valencia - Service Center

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October 06, 2023

Good service and people are very nice and they explain me any questions that i have about my car thank you.. More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric .
Oct 08, 2023 -

AutoNation Ford Valencia responded

Hi Adriana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2023

Greg in the service department has consistently delivered exceptional service. I have a '94 F250 7.3L IDI diesel that I bought new. He's been totally candid about what they can and can't do for me -- all of More

by Vintage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Spear
Oct 10, 2023 -

AutoNation Ford Valencia responded

Hi, your wonderful feedback and rating mean a lot to us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 04, 2023

Veronica Archer was excellent at the desk. Waited four days for them to look at it which was not good. They should only give appointments if they know they can work on your vehicle right away. More

by DaveinSantaClarita
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Veronica Archer
Oct 06, 2023 -

AutoNation Ford Valencia responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661) 382-4700 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

October 02, 2023

The service dept. Morgan is amazing, she’s always giving me updates when my vehicle is in the shop. More

by rangie3280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Oct 05, 2023 -

AutoNation Ford Valencia responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2023

Pretty good the only problem is that they did some minor scratches to my car but they are going to fix them. More

by luiszuniga1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel
Oct 02, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 382-4700. We hope to hear from you.

September 29, 2023

Gregg in service is very professional and efficient. Always in touch with what my vehicle is in need of. More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg
Oct 02, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2023

Took my RV for simple Ford-related service when every other Ford dealer refused it. More

by jwrothwell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Sep 26, 2023 -

AutoNation Ford Valencia responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2023

It was kind and professional service. It the best place to make a car service. More

by silvanacoronel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo
Sep 20, 2023 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 18, 2023

Our 2015 Lincoln MKC needed a new battery and oil change. Morgan our service advisor quickly met me. She was courteous, knowledgeable and very personable. Service department was quick and very reasonably pri More

by hazmatguy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Sep 22, 2023 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 15, 2023

Amazing service and customer care worth my 2 hour drive. Sam the coordinator was very helpful and cared about my time. More

by dcemrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service was a rockstar
Sep 18, 2023 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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