AutoNation Ford Valencia - Service Center

Excellent communication from Frank as to repair status of the repairs.. The demand for a review is annoying the repairs.. The demand for a review is annoying More

My car was in and out within hours. The staff was responsive and very helpful. I got a text at 6:40 and the car was done at 12:30. responsive and very helpful. I got a text at 6:40 and the car was done at 12:30. More

Very good experience. However since I was getting a motor replaced I just should have been told how best to break in a new motor. motor replaced I just should have been told how best to break in a new motor. More

Thanks Mike for all your help. He always takes care of us when our truck needs to be fixed. when our truck needs to be fixed. More

I was satisfied with the repair on my vehicle. Nothing bad to say about the experience, but knowing that dealer repairs are generally more expensive, I expect top level service from all people involved. bad to say about the experience, but knowing that dealer repairs are generally more expensive, I expect top level service from all people involved. I arrived for my appointment on time, but it is unclear as to whether I go into the service office, or does a service rep come out to my car. The last time a rep came out to my car. This time I waited 10 minutes and finally figured I had to go in to the service office. The rep who is about half my age called me "buddy", several times. "Sir" or no title would have been much better. The same reference was made when I picked up my vehicle. I am a customer, not your buddy. When picking up my vehicle the next day I went first into the financial office in the sales building to pay. I did this on a previous visit. I was told to go first to the service office, get the paperwork and then come back to the financial office. Confusing. No set pattern here and no signs to direct me. After being called "buddy" again, I returned to the financial office, paid and was told that a driver would bring my vehicle right outside the door, so wait there. I waited for a bit, and finally the driver drove my vehicle and stopped right in front of the service office instead of the sales financial office. It would have taken the driver about 30 seconds to bring the vehicle to where I was standing after being told to stand there. Kind of like having a valet bring your car around put stop 300 feet from the valet desk and have you come and get your car. When you don't have a perceived price advantage, you have to out service the competition in my view. More

Mike was very helpful,and the repairs were done in a timely fashion,excellent experience. timely fashion,excellent experience. More