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AutoNation Ford Valencia - Service Center

Valencia, CA

4.6
709 Reviews

709 Reviews of AutoNation Ford Valencia - Service Center

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December 04, 2021

Service workers were very helpful and nice but it took the dealer way too long to fix my car. Car was there for a month over a transmission problem. More

by Jgonzalez
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Dec 08, 2021 -

AutoNation Ford Valencia responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 382-4700. We hope to hear from you.

December 03, 2021

3rd time taking my car for service here and always treated very well, in spite of being super-busy. Michael was my service advisor this time and was really polite and knowledgeable. Fantastic quick se More

by hmonterrosa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Owen
Dec 06, 2021 -

AutoNation Ford Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

December 03, 2021

The service team is second to none! Sam my service writer was absolutely exceptional. Kept me up to date on a very big repair for my 2016 Focus RS every step of the way and got the correct repairs done. A co More

by Robertcr125r1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in the service department
Dec 07, 2021 -

AutoNation Ford Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for leaving us this response!

December 01, 2021

I have bought my vehicles from this dealership because they have provided excellent service and have worked with me to get the best deals. More

by mexias7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Speer
Dec 06, 2021 -

AutoNation Ford Valencia responded

Hello, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2021

Service rep (Mike Duff) is knowledgeable and professional. Great service and quick! Car is always ready when promised,. More

by mhhenders1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Duff
Dec 06, 2021 -

AutoNation Ford Valencia responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2021

They get you in and out not there all day. Very nice and knowledgeable pertaining the job. More

by poteenie58@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Mr. white
Dec 04, 2021 -

AutoNation Ford Valencia responded

Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 30, 2021

Service check in was easy and performed quickly! Great team to work with in the service department! More

by Mattlwyckoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in Service was 5 star!
Dec 03, 2021 -

AutoNation Ford Valencia responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2021

Excellent service. My explorer was done earlier then promised Very pleased w service advisor and tech that fixed my car More

by Blu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 03, 2021 -

AutoNation Ford Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 25, 2021

Got my car serviced and they are fast, helpful and friendly. They knew exactly what my car needed More

by Susana rubio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Owen
Dec 03, 2021 -

AutoNation Ford Valencia responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 25, 2021

I went in to renew my warranty on my car. I was told to come back with my husband because that’s who (Edwin I think his name was) spoke to a few days earlier. We came back and we’re told he was busy and th More

by maggienmisty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edwin
Dec 03, 2021 -

AutoNation Ford Valencia responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 382-4700 to discuss what we can do to help.

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