AutoNation Ford Valencia - Service Center

I have total confidence in the Valencia AutoNation Ford Service Advisor Mike Mance and the service team. He welcomes me in the way trusted friends do and I know his recommendations are trustworthy and val Service Advisor Mike Mance and the service team. He welcomes me in the way trusted friends do and I know his recommendations are trustworthy and valid from the years that he has been helping me keep my 2006 Ford Freestyle in safe, reliable running order. My Ford is one area of my life about which I have no qualms or concerns. Yay Ford, AutoNation, and Mike Mance!!!!!!! More

I was visiting from out of town on a Thursday when my car started overheating. I had it towed to this Ford dealer and was told the Service dept couldn't even look at it until after the weekend. They did diag started overheating. I had it towed to this Ford dealer and was told the Service dept couldn't even look at it until after the weekend. They did diagnose it the following Monday, repaired it on Tuesday, and had it ready to go on Wednesday. Although they were super busy, they took care of my emergency as promised and it's running great now. Thank you Javier and AutoNation Ford Valencia. More

I had a 10:30 service appointment for a recall last Sat. 11/13. I dropped my vehicle off at @ 10:00 and was told it shouldn’t take long and I would get a call when done. I scheduled this on a Sat. because 11/13. I dropped my vehicle off at @ 10:00 and was told it shouldn’t take long and I would get a call when done. I scheduled this on a Sat. because of our availability of a second car to use while ours was in being serviced. At 1:30 I received a voicemail message to call. Apparently the parts required could not be found to do the recall fix and that I could pick up my vehicle. It took 3 hours to discover you don’t have the parts? Not very happy with wasting a day because parts could not be located. More

I recently dealt with Mike in service Dept. Mike was on top of everything within servicing our family expedition. He was professional, respectful, and very helpful. Mike even helped me later to unlock the top of everything within servicing our family expedition. He was professional, respectful, and very helpful. Mike even helped me later to unlock the valet safety feature that I had no idea how to unlock when I was back home. He went above and beyond for our vehicle and needs while our car was getting serviced. More

My vehicular was serviced and I waited for it. No waste of time at all. Had a good cup of coffee while I waited. Nice people of time at all. Had a good cup of coffee while I waited. Nice people More

Easy in and out! Service was pretty fast and very helpful. Booked online..no problems helpful. Booked online..no problems More

Outstanding service. Took my truck in ASAP. Diagnosed it quick, addressed the problem, fixed it. I was in and out in under an hour. Technician was very PROFESSIONAL, great customer service. quick, addressed the problem, fixed it. I was in and out in under an hour. Technician was very PROFESSIONAL, great customer service. More

Last time I was there I was called and told my car was ready our his car was not ready prior time that I checked my car I was treated very badly and is almost midnight a car wash. Not only that but there ready our his car was not ready prior time that I checked my car I was treated very badly and is almost midnight a car wash. Not only that but there was rat poop all over my engine and was never even told about it. I called and left messages for management and my call was never returned. More

I’ve always been a little bit skeptical about taking my Fords into a dealership for work, Being a hot rod gal, we usually do most of the maintenance and work on our own vehicles,when I bought my Ford edge Fords into a dealership for work, Being a hot rod gal, we usually do most of the maintenance and work on our own vehicles,when I bought my Ford edge a good friend recommended me to Morgan in the service department, I am so pleased with the quality of service I get from her! she gives me accurate information in the care of my car.. listens and acknowledges my pet peeves about the dealership washing my car and always makes me feel valued as a Ford customer.. More

Service is fast and very helpful. They also updates you regarding your vehicle. Will definitely go back there. regarding your vehicle. Will definitely go back there. More