AutoNation Ford Valencia - Service Center

Mike Mance is by far the best service advisor I ever worked with. He is very knowledgeable and professional. He kept me informed of the status of my repair, and made the rental car process simple and worked with. He is very knowledgeable and professional. He kept me informed of the status of my repair, and made the rental car process simple and convenient. More

I made an online appt for 9AM Monday 8/9/21. When I arrived the service entrance was packed with parked vehicles and I had no idea what to do. It was very confusing for my first visit. I waited for tw arrived the service entrance was packed with parked vehicles and I had no idea what to do. It was very confusing for my first visit. I waited for two hours for my lube/oil and tire rotation. More

I'll continue to go to this location as long as Mike Duff is there. I like that he answers the phone with "Hi Wendy"! Makes me feel like I'm getting concierge service at a Lamborghini dealership. Excellent is there. I like that he answers the phone with "Hi Wendy"! Makes me feel like I'm getting concierge service at a Lamborghini dealership. Excellent service is all I ask for (and it's what we're paying for), and I get it with Mike. If he leaves, I'll go elsewhere. More

Forward to a dealership just wanting Valencia is great Michael duff is the service writer that I always go through they not only change the oil in my vehicle they also wash it for me you tell me what othe Michael duff is the service writer that I always go through they not only change the oil in my vehicle they also wash it for me you tell me what other dealerships going to do that yes I would definitely recommend this dealership More

Very respectful and kind. Listened to my request making sure it was done as asked. Overall, very friendly staff and a great experience. I would recommend them. sure it was done as asked. Overall, very friendly staff and a great experience. I would recommend them. More

It’s is very unfortunate that I have taken my car several times to get repairs at Ford Valencia and they are not willing to lower repair prices on my vehicle .also they are the only dealership that don’t hon times to get repairs at Ford Valencia and they are not willing to lower repair prices on my vehicle .also they are the only dealership that don’t honor a rental during the time car is getting repaired. I had my car in the shop and they refused to get me a rental. More

Service department was fantastic I got my expedition serviced and was on the road. Thank you mike mance!!!!! You know what customer service is all about serviced and was on the road. Thank you mike mance!!!!! You know what customer service is all about More

Greg was awesome! He helped and was kind the whole way More

Great service! Got me in and out quickly. Delivered the car faster than originally estimated. I will continue to have my Lincoln serviced at this Ford dealership. car faster than originally estimated. I will continue to have my Lincoln serviced at this Ford dealership. More

Service was fine. I never saw the representative assigned to me but others took care of me quickly. Maintenance was performed on my vehicle in a satisfactory manner. I have owned Rangers since 1995 CE. I wil to me but others took care of me quickly. Maintenance was performed on my vehicle in a satisfactory manner. I have owned Rangers since 1995 CE. I will continue to have my vehicle serviced here. More