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AutoNation Ford Westlake - Service Center
Westlake, OH
578 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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578 Reviews of AutoNation Ford Westlake - Service Center
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June 12, 2022
On June 3rd I broke down on the side of the road. I called AAA for a tow. The tow truck arrived at my location, 365 Lake Forest Road in Bay Village approximately 2:20 in the afternoon. Three (3) mi I called AAA for a tow. The tow truck arrived at my location, 365 Lake Forest Road in Bay Village approximately 2:20 in the afternoon. Three (3) miles from AutoNation Westlake. I had my truck towed into AutoNation Westlake on Friday , June 3rd, 2022, by approximately 3pm for service and repair. As of Monday June 6th, I had not received a status call from the service department. SO, I called into service for a status update. I was told by the person on the other end of the call that she would investigate it and get back to me. I waited ALL day Monday for a call back. Never got one. Tuesday, June 7th at approximately 8:28 I receive a vmail from a Jordon. Something about “making sure that I know what’s going …” I returned Jordon’s call TWICE. With the second of the calls being about 12:40 in the afternoon. Jordon NEVER returned my calls. SO, AGAIN, around 3:30 in the afternoon, I called into AutoNation Westlake. I Spoke to a young woman, who was going to “transfer” me to Jordon. I said NO! I have called him twice. He is yet to return my calls. So, I proceeded to run down the timeline of how long my Truck had been sitting there , in the same spot, with nothing done. No updates, no status. Only to be told, by her, that AutoNation would not be able to get to it until next week. UNACCEPIABLE! I told her; that’s unacceptable and that I’ll be right up to get my keys. Which living in Fairview Park takes a grand total of 5 minutes. Well, I got “stood up” and had to waiting for my keys. And then some xxx of a manager tried to bully me into leaving my truck there… saying “I’ll try to get in tomorrow.” I said NO. I don’t care. I care to hear your excuses. I want my keys. The “manager” TRIED to tell me EVERY service center was booked like “us.” LIE. I could have scheduled a service appoint for Nick Mayer West for today… June 8th. And / or booked a service appointment for Nick Mayer Lincoln for Tomorrow , June9th. As it turned out I had it towed to my neighborhood ASI service center. And promised, depending on parts, that they would have it back to me by weeks end. More
by rdecoske
Employees Worked With
Jordon... some manager
June 09, 2022
Quick and Professional service to fix my vehicle. Jordan quickly set up my appointment and kept me informed every step of the way. Highly recommend AutoNation Westlake! Jordan quickly set up my appointment and kept me informed every step of the way. Highly recommend AutoNation Westlake! More
by basment
Employees Worked With
Jordan
June 09, 2022
Easy and convenient! From setting up my service appointment to picking up the vehicle when it was ready. From setting up my service appointment to picking up the vehicle when it was ready. More
by ostergranite
Employees Worked With
over the phone(set up appointment/cashier when picking up vehicle.
June 07, 2022
Service technician was very thoughtful and keeps us informed not only about the current work but checks and keeps us informed about future items with safety issue’s of primary concern. informed not only about the current work but checks and keeps us informed about future items with safety issue’s of primary concern. More
by Jftschulz
Employees Worked With
Don’t Remember all the staff names.
June 07, 2022
Staff is courteous and considerate. Technical staff are through and competent. The waiting area is clean and spacious. Management is committed to customer satisfaction. Technical staff are through and competent. The waiting area is clean and spacious. Management is committed to customer satisfaction. More
by omarkhastings
Employees Worked With
ASHLEY
June 07, 2022
I could not have asked for better service. Thank you. When you get to the dealership you feel like family. We have used AutoNation FOREVER and they treat us like GOLD. Thank you. When you get to the dealership you feel like family. We have used AutoNation FOREVER and they treat us like GOLD. More
by smcginty05
Employees Worked With
Can't remember ... everyone was wonderful.
June 05, 2022
The staff are very courteous and willing to listen. I like the overnight drop box option as I’m not always able to drop off the car the morning of service. I like the overnight drop box option as I’m not always able to drop off the car the morning of service. More
by Dave
Employees Worked With
Jordon
June 05, 2022
I'm a loyal AutoNation customer because I'm treated with respect - whether for a purchase, a lease, routine service, or major repair - they are great to do business with. I love the extended service hours, respect - whether for a purchase, a lease, routine service, or major repair - they are great to do business with. I love the extended service hours, ease of scheduling, and shuttle service. More
by MaryReads
Employees Worked With
Jordan
