AutoNation Ford Westlake - Service Center

very good serivce I bought my 2017 Ford Escape here because I thought it was the best value . I love my car but unfortunately it needed a major repair recently. It w I bought my 2017 Ford Escape here because I thought it was the best value . I love my car but unfortunately it needed a major repair recently. It was covered under warranty but my car would have to stay there until they got the part from Ford , which we all know can be a long time sometimes. The service department was very courtesy and helpful , Jayson always called me to let me know what was going on with my car. They gave me a loner car and sometimes I had to go in to get another loner car because of the length of car waiting for the part. They always made sure though that I had one. The car finally came out of service and it is driving good now. I am not sure why everyone is complaining about the service , the girls there are nice and helpful and they even have courtesy cars there so if you go in for the oil change and want to go somewhere they will drive you to your destination and pick you up. I don't get that elsewhere where I go to get my cars fixed and the service guys have the ford training to fix the cars. I am very happy with the service that was provided. More

Very poor customer service We purchased a 2019 F350 super-duty diesel at AutoNation. This is a HUGE purchase (more of an investment). My husband recently took it in for an oil c We purchased a 2019 F350 super-duty diesel at AutoNation. This is a HUGE purchase (more of an investment). My husband recently took it in for an oil change and it took over 3 hours, Not long after leaving his dashboard lit up with tire pressures in the front were 84/85 and back were 68/68. The last time it was serviced, it took days longer than it was supposed to, there were issues with it right after he left. We purchased the truck there because we knew a salesperson. It was a huge mistake. Their follow up service is horrible. More

Service Department Is Unprepared I recently took my F150 in for service - 3 recall notices, along with oil change and tire rotation. I had the appointment scheduled for weeks prior to I recently took my F150 in for service - 3 recall notices, along with oil change and tire rotation. I had the appointment scheduled for weeks prior to drop-off and they were fully aware of the reasons it was being serviced. After having the truck all day, I called to check on the status and was informed that they needed to order the part for the rear seatbelt recall. It's disheartening to know that they didn't make sure they had the necessary parts, especially knowing the reasons for the service appointment. There was also a repair needed to fix the doors, so they would latch shut. Less than 24 hours after picking up the truck initially for service, the passenger doors were still not latching shut. I understand that I should've checked them before leaving the first time, but I was already agitated knowing I had to return it for service another day. Eventually, after some struggle from the service department, the door latch issue was repaired. We posted a less than positive review on google. The GM, Dean, had reached out and requested that I call to discuss my experience with their service department. I did call and left a message (on 02/01/2019) for him to return my call and still have not received a return call. The customer care rep, after notifying me that the repairs were complete, wanted to see what they could do so we would change our initial review. I went to this dealership for convenience. However, I will not go back due to the lack of preparation and follow through. It appears, when all is said and done, that they are only concerned about their "reviews". I understand the importance that these reviews play, but nothing in the review was inaccurate. To try and manipulate them just shows what kind of place this really is. More

Avoid at all costs I just called for an appointment. It had been awhile that I used this dealership. They could not find my record - ok then - I was then told I needed t I just called for an appointment. It had been awhile that I used this dealership. They could not find my record - ok then - I was then told I needed the VIN number to even gain access to an appointment. Guess what - I went elsewhere. Not surprised since the VIN could have been put in the "system" at the time of the appointment - I guess - there is no need to even consider this dealership for service or to purchase a car there - the "system" was more important than the customer. I am sure other dealerships will take my money for service or for a new car. More

Charged for service not done Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out Went in to get work done and added an oil change. More expensive than most but it was already there. Picked up the car later the next day to find out later the oil change was never done. Since then I’ve tried reaching out several times with no response, always saying they will get back to me. More

Lack of Follow Up by Service Coordinator Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brend Terrible follow and coordination. Have been a customer here for 10 years. Has gotten steadily worse since Chris (Service Manager Left). Avoid Brenda she is too disorganized to provide any decent level of service. Waited 21/2 hours for a shuttle after my car was repaired! Finding another dealer. More

Love this place Excellent service. Explains the service process. Excellent sales staff . There business model should be used for all auto dealers . Love the selecti Excellent service. Explains the service process. Excellent sales staff . There business model should be used for all auto dealers . Love the selection of trucks, suvs, and cars. More

Fantastic! Love this place! I've been going to Autonation for years now and their Service Dept is fantastic!. Brenda and John always work to give the best servic Love this place! I've been going to Autonation for years now and their Service Dept is fantastic!. Brenda and John always work to give the best service on the cars I've brought in and I bring in old and classic cars and they still manage to get it right, don't cut corners and the price, for the large amount of work I usually ask to have done, is reasonable. I strongly recommend. More

Hello? Hello? Goodbye. Called for service - transferred twice - could not answer simple question - transferred again - click, click, voicemail. Hung up. I do not have time Called for service - transferred twice - could not answer simple question - transferred again - click, click, voicemail. Hung up. I do not have time for people who don't care about how they treat people - face-to-face, or on the phone. More

Can not repair but still charged almost $2000.00 Too my car to be repaired on the 4th. We told them it was doing the same thing it was repaired for in Sc in Sept. Told it was. Master cylinder and cos Too my car to be repaired on the 4th. We told them it was doing the same thing it was repaired for in Sc in Sept. Told it was. Master cylinder and cost $789.00. He called and said that didn't work and they had no idea what was wrong. Called later and now it is the Abs ,system and cost is up to &1950.00. Called on the 8th. And said the wrong parts had been sent and it would be ready on the 10th.Well it was ready at 9:15 on the 11th so we got someone to go with us to drive it home because being raised in the south and only being here for 5 weeks I did not want to drive in the snow. We paid the bill and started to leave and..you guessed it...the brakes still went to the floor so we had to leave it. He called later and said to pick it up tomorrow that the brakes are suppose to be like that??if those brakes are not repaired... I may have to spend my money on someone that they will listen to?????? More