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AutoNation Ford Wolfchase - Service Center

Memphis, TN

4.6
674 Reviews

674 Reviews of AutoNation Ford Wolfchase - Service Center

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February 10, 2023

Was really disappointed this service. They did not wash my car as usual and there were no paper covers in the floor. Service is lacking More

by pc12565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara took keys
Feb 13, 2023 -

AutoNation Ford Wolfchase responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you need more help, our team is available to talk -- safe travels!

February 10, 2023

I deal with the service department, Barbara is top notch 👌. Keeps me informed and always pleasant to work with. More

by Shayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Feb 13, 2023 -

AutoNation Ford Wolfchase responded

Hello Shayne, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Wolfchase! If you ever need help, just give us a call. Happy motoring!

January 30, 2023

The service I receive is always provided in a professional and timely manner. My service advisor makes my car service a breeze. More

by Betty Justice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Gault
Feb 03, 2023 -

AutoNation Ford Wolfchase responded

Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 26, 2023

The service personnel are very good. You can call and get an appointment as soon as possible. Barbara Henson does a great job and has for many years at AutoNation Ford. She looks out f More

by gsproud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Myers (Henson)
Jan 30, 2023 -

AutoNation Ford Wolfchase responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

January 24, 2023

The repair was made as promised and they had my vehicle ready earlier than I expected. More

by bc4vols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Myers
Jan 27, 2023 -

AutoNation Ford Wolfchase responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 20, 2023

Nice people, but do not communicate well with customers. Visit was a waste of time that could have been resolved with a phone call or returned email. More

by Jerry
Recommend Dealer
No
Employees Worked With
Es
Jan 24, 2023 -

AutoNation Ford Wolfchase responded

Hello Jerry, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.

Jan 25, 2023 -

Jerry responded

I’ll be glad to call if the offer is still open.

January 16, 2023

As always. Everything went well Very pleased Joy. Joy Joy Joy Joy Joy Joy Joy More

by Duphus Ruphus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I miss placed his card. I apologize.
Jan 19, 2023 -

AutoNation Ford Wolfchase responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 14, 2023

They were fast, professional and had a great attitude. They kept me informed about the progress they were marking with my repairs and looked for ways to save me money. Good exercise. Service writer was More

by Jimklepper901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rowell, Lee Gault
Jan 19, 2023 -

AutoNation Ford Wolfchase responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Jan 19, 2023 -

Jimklepper901 responded

Thank you

January 12, 2023

Service was speedy with no delays and staff was super nice. When I walked in I was greeted and they also had donuts out for the customers. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 18, 2023 -

AutoNation Ford Wolfchase responded

Hello Shannon, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 09, 2023

I always come and wait for my car to be serviced and they are always timely and polite. Most importantly, I trust my service writer Gary. He has been assigned to me for years and he is always helpful, knowle More

by Donnae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 13, 2023 -

AutoNation Ford Wolfchase responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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