AutoNation Ford Wolfchase - Service Center

Responding to a Ford recall, I scheduled an appointment roughly two months in advance (earliest they could see me). When I dropped the Mustang (which I purchased from them in 2021) I mentioned the "Check E roughly two months in advance (earliest they could see me). When I dropped the Mustang (which I purchased from them in 2021) I mentioned the "Check Engine Light" was illuminated. Ed told me the appointment was for the recall and it would take longer to do a diagnostic on the vehicle. I told him to go ahead and do the recall work and I had already gone to O'Reilly Auto Parts and was told the after their check the issue was minor. He told me it was a two day turnaround and I could check with him for status updates. He responded to the first inquiry two days later, but as the calendar moved forward he stopped communicating. A week later I had had enough and dropped by in person to get a status update. He told me there were 41 cars in front of me, because they had not even done the recall work, but were waiting to do the check engine light diagnostic. He added it could be another two weeks before the work was completed. I told him it was a 5 minute test, based on my visit to O'Reilly. He told me to wait a minute and then went out on the floor, returning a few minutes later with a stack of work orders in his hand. He said "these are the cars ahead of you." I told him it was ridiculous that they hadn't done the recall work and were delayed by a diagnostic procedure that could be handled in minutes. He told me, "It's obvious I cannot satisfy you as a customer, so why don't I just give you your keys and you can go to another Ford dealership." I said, "Let's do that." He left to get the car and I stated to the others there, "I have a hard time believing you still have customers." To wit one of the service counter workers responded, "I can't believe there are still customers like you." Wow. I did return to O'Reilly, had the diagnostic done once more and had the necessary part in less than 10 minutes. I sent the information to an independent auto mechanic who agreed to do the work as it was a simple procedure. I've purchased not one; not two; but three vehicles from Autonation Ford Wolfchase. Purchasing vehicles is never a problem and the staff professional. Getting them serviced - even when it is a Ford factory recall is a completely different matter. More

Very helpful from the time I got to the dealership to the time my truck was finished. time my truck was finished. More

It's always a pleasure doing business with Mr. Livie. A+ stand up guy. Thanks for all you do! Livie. A+ stand up guy. Thanks for all you do! More

Friendly staff. I had purchased an accessory from Ford website and had it delivered to the dealer for pickup. There were some issues in the system where the order ha I had purchased an accessory from Ford website and had it delivered to the dealer for pickup. There were some issues in the system where the order hadn’t gone through correctly. Few weeks went by. The Parts team jumped on it, and came up with a solution that got me the product that day. Appreciate the support and commitment to excellence. Thanks guys. More

I've always had a pleasant experience here and I'm glad to continue visiting. to continue visiting. More

Lee made everything easy and provided routine updates. Exceptional customer service, great attitude, and pleasant to work with. Bravo Zulu! Exceptional customer service, great attitude, and pleasant to work with. Bravo Zulu! More

I was very much satisfied with the service and customer service wit Auto Nation Ford. Waiting area was clean and has ample space. I will definitely return to this dealership for future service and will re service wit Auto Nation Ford. Waiting area was clean and has ample space. I will definitely return to this dealership for future service and will recommend to others. More

I liked my advisor Gary, John the pickup and delivery person, and Shelby. I will refer anybody to them. They very friendly and helpful. person, and Shelby. I will refer anybody to them. They very friendly and helpful. More

I like my advicer. garry.he gives good advice and will ever refer anybody to him. Employers very friendly and helpful garry.he gives good advice and will ever refer anybody to him. Employers very friendly and helpful More

Excellent service every time. they are always courteous and knowledgeable. Would recommend this service department to anyone. they are always courteous and knowledgeable. Would recommend this service department to anyone. More