AutoNation Ford Wolfchase - Service Center

The dealership as a whole is I think above par compared to others in my area. In 2021 I purchased two new vehicles with Isaac the salesperson. He is first rate. Unfortunately, regarding service for my pla to others in my area. In 2021 I purchased two new vehicles with Isaac the salesperson. He is first rate. Unfortunately, regarding service for my platinum explorer, we had some issues. I made an appointment, left it overnight for service the next day for a vibration issue. First the initial work order was not written per my discussion with Shelby. That caused considerable confusion on the day of service and delayed return of vehicle. Late in the day after they had it all morning, I got a call that indicated they could not duplicate. I reiterated the issue particulars and after some discussion it was decided to balance the wheels. Which if the job order had been written correctly in my opinion that should have been the first thing done early in the morning. At five pm I was called and told the vehicle was ready. When I dropped it off the day before I asked if the vehicle will be done around noon. Yes, was the answer! ON that late of call I told Shelby it would be early the next morning when I could pick it up, not to go in complete detail and the reasons behind it I was delivered a vehicle with about 1100 miles with all FOUR wheels damaged by the machines they used. I used to be A SERVICE ADVISOR, so this was completely unacceptable. Why had not the tech noted it? Who inspected for delivery? I can't help to think that if I was a customer who relied on others to provide first class service; then when discovered at a later time the replacement (repair was not feasible) might be at his/her expense. Here is where on that same day of delivery I pointed out the damage to Nick. He agreed to replace all four. Ironically on the day they we replaced on the inspection for pick up I told Nick those are not the same wheels that came on vehicle. After research they were the ones that go on an ST version, i.e., machined aluminum but non painted as most on the ST are. He said he ordered by VIN. Unfortunately, two of those were damaged in the same manner. He told me he would reorder and subsequently they were replaced. After the initial appointment making, I dealt directly with Nick who in my opinion saved this disastrous experience that due to my experience as an advisor I can somewhat understand. Understand yes but not concede. Overall, this was a poor experience that could have been avoided had: -The service ticket been written correctly to reflect customer issues. -Had the technician noted the damage to supervisors. -Had the machine been maintained to standards. -Had the "system" ordered the correct replacement wheel, after discussion with Nick and although they are not the originals I am satisfied with. More

Great Service department. Gary is honest and transparent. My issue with Ford as a company not covering repairs under the extended warranty i purchased, has nothing to do with Gary is honest and transparent. My issue with Ford as a company not covering repairs under the extended warranty i purchased, has nothing to do with the personnel providing, otherwise, great customer service at this location. More

Should not be so hard to get service, staff appears to have a take it or leave attitude. The location is convenient but I’ll probably drive extra miles for service next time. have a take it or leave attitude. The location is convenient but I’ll probably drive extra miles for service next time. More

They originally said they were several weeks behind but they serviced my truck the next day. Awesome! they serviced my truck the next day. Awesome! More

Miss the free donuts and the courtesy rides to work or home. Courtesy vehicles was a big plus. home. Courtesy vehicles was a big plus. More

Service writer was very helpful and honest, came in for an oil change and tire rotation. The only issue was with the tire rotation, when the tech rotated the tires they didn't adjust the pressures leading an oil change and tire rotation. The only issue was with the tire rotation, when the tech rotated the tires they didn't adjust the pressures leading to my front tires being overinflated and my rear tires underinflated. I know that everyone is in a hurry, but little things like this matter. More

Great sales & service staff. Exceeded all expectations. Just a pleasure to deal with on all occasions. Exceeded all expectations. Just a pleasure to deal with on all occasions. More

The service was great, (thanks Barbara and the technician), the work done in a timely manner, and my car was washed and waiting after servicing. The waiting room is roomy, clean and a pleasant technician), the work done in a timely manner, and my car was washed and waiting after servicing. The waiting room is roomy, clean and a pleasant place to wait. Also a compliment to the women at the checkout, they are always very nice and very efficient. More

Over 1 month to get diagnosis and over 2 months to get back after repair was complete. back after repair was complete. More

takes too long to get your vehicle looked much less getting it fixed. Ed the service tech was very rude by telling me that they were two weeks out and I had to wait my turn and I could get my keys and getting it fixed. Ed the service tech was very rude by telling me that they were two weeks out and I had to wait my turn and I could get my keys and go home. I had already had my truck in there about a month back with the same problem it should have been moved to the front because of the reoccurring issue. I went to the service manager and the GM and told them what had happened they apologized but not from Ed. I am over it and I will go somewhere else for service More