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AutoNation Ford Wolfchase - Service Center
Memphis, TN
676 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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676 Reviews of AutoNation Ford Wolfchase - Service Center
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June 21, 2023
Outstanding service writer and other employees. Prices are exorbitant but probably in line with other dealerships. Final cost was $57 more than quoted. When questioned the overage was attributed Prices are exorbitant but probably in line with other dealerships. Final cost was $57 more than quoted. When questioned the overage was attributed to "shop fees", a percentage of the quoted price. Nothing but extra profit for the dealership. AutoNation should include "shop fees" in the quote if they are going to to add them to the final job charges. More
by bobarcher3
Employees Worked With
Barbara
June 19, 2023
Reliable fast and efficient. I schedule my appointment online and everything from drop off to pick up is well communicated and organized. I schedule my appointment online and everything from drop off to pick up is well communicated and organized. More
by chris
Employees Worked With
Barbara
June 19, 2023
Mr. Tim. And service department a really good care of us. They were well organized, took the time to listen, and also very informative about what was going on with my vehicle. They were well organized, took the time to listen, and also very informative about what was going on with my vehicle. More
by Office
Employees Worked With
Tim
June 19, 2023
I always get great service in person but always have a problem with being updated about when I can pick up my car or at least an estimated time so I can prepare to pick it up. Especially since you are una problem with being updated about when I can pick up my car or at least an estimated time so I can prepare to pick it up. Especially since you are unable to take me to and from my work, I have to rely on friends. More
by Whitern67
Employees Worked With
Tim
June 15, 2023
About to pay my 3rd $940 monthly car payment and then insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. T insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. They have called MULTIPLE times to tell us the different things they’ve tried to fix it haven’t worked so they continue to try different things. What kind of mechanics do they have there where it’s just trial and error?!! We asked them to just buy it back from us since they email all the time saying they want to do that anyway. They gave us an offer and then rescinded saying the car isn’t safe to drive - but at the same time said we could come pick it up and drive it while they waited for more parts?!!! So it isn’t safe enough for Ford to drive but they’re happy to have us come drive it?!! Please do not purchase a Ford or use this dealership for repairs. This is insane and has no end in sight. More
by Sstarnes
Employees Worked With
Jeff Smith, General Manager
June 14, 2023
Went in for oil change which went well and rotation of tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out t tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out today to a flat tire. Not happy. More
by bmaher3931
Employees Worked With
Barbara Myers
June 12, 2023
Excellent service while we were in town seeing our new grand baby. Barbara in the service office and Jimmy in the service department went above and beyond to help. I would give 10 stars if I could. grand baby. Barbara in the service office and Jimmy in the service department went above and beyond to help. I would give 10 stars if I could. More
by twbaia
Employees Worked With
Barbara, Jimmy
June 11, 2023
My experience with this dealership was amazing. I will continue to bring my vehicles back as needed and per recommendations. Thanks service team!👍 I will continue to bring my vehicles back as needed and per recommendations. Thanks service team!👍 More
by dicker123
Employees Worked With
Tim at Hwy.64 location
