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AutoNation Ford Wolfchase - Service Center

Memphis, TN

4.6
674 Reviews

674 Reviews of AutoNation Ford Wolfchase - Service Center

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June 19, 2023

Mr. Tim. And service department a really good care of us. They were well organized, took the time to listen, and also very informative about what was going on with my vehicle. More

by Office
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Jun 22, 2023 -

AutoNation Ford Wolfchase responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Jun 22, 2023 -

Office responded

Took my truck in the other day to AutoNation. Mr. Tim took my information. They looked at my truck, got it back to me in a timely manner very proud with the results and the quality of the work that they did thank you all for the service you did.

June 19, 2023

I always get great service in person but always have a problem with being updated about when I can pick up my car or at least an estimated time so I can prepare to pick it up. Especially since you are una More

by Whitern67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Jun 22, 2023 -

AutoNation Ford Wolfchase responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Will not write a paragraph to pleas a chat bot. Happy to review without a narrative More

by Nobody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee
Jun 20, 2023 -

AutoNation Ford Wolfchase responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 15, 2023

About to pay my 3rd $940 monthly car payment and then insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. T More

by Sstarnes
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jeff Smith, General Manager
June 14, 2023

Went in for oil change which went well and rotation of tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out t More

by bmaher3931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara Myers
Jun 19, 2023 -

AutoNation Ford Wolfchase responded

Hello , we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1257 -- we hope to hear from you soon.

June 12, 2023

Excellent service while we were in town seeing our new grand baby. Barbara in the service office and Jimmy in the service department went above and beyond to help. I would give 10 stars if I could. More

by twbaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara, Jimmy
Jun 15, 2023 -

AutoNation Ford Wolfchase responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 11, 2023

My experience with this dealership was amazing. I will continue to bring my vehicles back as needed and per recommendations. Thanks service team!👍 More

by dicker123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim at Hwy.64 location
Jun 15, 2023 -

AutoNation Ford Wolfchase responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2023

Working with Lee Gault was a pleasure. He was responsive and able to help with the cost. More

by ray.cabigao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Gault
Jun 14, 2023 -

AutoNation Ford Wolfchase responded

Hi Ray, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 07, 2023

The service department is outstanding. Very efficient and courteous. It’s so good that I decided to order my next vehicle through this dealership. I’m very pleased. More

by GoalieThreeOne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Jun 11, 2023 -

AutoNation Ford Wolfchase responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 07, 2023

I was impressed with the service department. Everyone was helpful, polite and professional. I will be back. More

by Edquesada2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
Jun 11, 2023 -

AutoNation Ford Wolfchase responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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